General Manager - Distribution Centre

Why Work for Canada Cartage Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers. Career Opportunity General Manager CCLS Position Summary The General Manager is responsible for the overall leadership, performance, and success of a large 250,000 sq ft multi-customer distribution and fulfillment centre. This role oversees all aspects of warehouse operations, including customer service, operational execution, financial performance, employee engagement, safety, productivity, and continuous improvement initiatives. Leading a complex operation that supports both retail store and wholesale fulfillment and replenishment (B2B), and e-commerce fulfillment (B2C) for customers across diverse industries including Natural Health Products (NHP), cosmetics, lifestyle, fashion retail and others the General Manager provides strategic direction while maintaining a strong presence on the warehouse floor. The successful candidate will drive operational excellence, build high-performing teams, foster strong customer relationships, and ensure the facility consistently delivers against KPIs and service expectations, quality, safety, and financial objectives. This role requires a collaborative and hands-on leader who can effectively manage a fast-paced distribution environment and balance competing customer priorities, inspire teams, optimize performance, instill operational disciplines and best practices, and support the continued growth and evolution of the operation. Location: Mississauga, Ontario Schedule: 40 Hours Monday to Friday Reports to: Director of Operations Direct Reports: Operations Managers Indirect Reports: Operations Supervisors, Leads, and approximately 150-180 Frontline Associates What you will do Operational Leadership Provide overall leadership and direction for all distribution centre operations, including facility maintenance and material handling equipment. Establish clear operational priorities and ensure daily execution aligns with customer requirements, service-level agreements (SLAs), operational productivity metrics, quality and housekeeping standards and company objectives. Maintain a visible and engaging leadership presence throughout the operation, engage regularly with employees on the warehouse floor, and lead the facility through daily, weekly, and monthly operating volumes, including service performance reviews, labour planning, capacity planning, and operational forecasting. Ensure appropriate staffing, equipment, space, and workflow capacity are available to meet current and anticipated business requirements, communicate risks and communicate as required with senior leadership. Manage multiple customer operations simultaneously while maintaining appropriate service levels and operational controls for each account. Ensure processes are consistently executed in accordance with established Standard Operating Procedures (SOPs), work instructions, and customer-specific volume profile and service scope requirements. Identify and communicate operational risks, and implement effective corrective and preventative actions. Balance strategic planning and business leadership responsibilities with hands-on operational involvement. People Leadership Lead, coach and develop Operations Managers, Supervisors, and frontline employees to achieve operational and customer service objectives. Build leadership capability within the Operations Manager and Supervisor teams to support organizational resiliency, growth and succession planning. Establish a culture of safety, accountability, engagement, collaboration and teamwork, service…

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