General Manager

About Us Mess Hall is a DIY accessory-making experience serving up creativity cafeteria-style. Guests choose from hundreds of patches, pins and buttons to design their dream hat, all in a fun, hands-on retail setting. The Role We're looking for a General Manager who's equal parts leader, organizer and vibe curator. You'll keep the shop running like a well-oiled heat press. If you love building teams, running great events, keeping things organized and creating a space where creativity thrives, this is the role for you. As General Manager, you'll own day-to-day operations and events for your Mess Hall location. You'll lead and motivate your team, keep the shop stocked and visually on point, and deliver an exceptional guest experience every day. What You'll Do Team Leadership Recruit, train and lead a positive, high-energy team. Manage weekly schedules, payroll hours and staff paperwork . Set clear goals and expectations, and drive store profitability. Guest Experience Deliver an engaging experience from welcome to checkout. Resolve guest concerns with professionalism and care . Keep the shop clean, organized and inviting. Store Operations Manage inventory, supply ordering and delivery tracking. Maintain creative, brand-consistent merchandising and displays . Oversee POS accuracy, sales transactions and daily reporting. Events & Partnerships Book and close events through local outreach and partnerships. Coordinate client details, product selections and event supply procurement . Manage event staffing, logistics, setup, execution and breakdown. What Success Looks Like A trained, reliable team that runs great shifts without you. Growing monthly sales and a steady calendar of private and corporate events . A shop that always looks photo-ready and well-stocked. Compensation Base salary: $50,000 - $60,000 per year Event bonus: Eligible for a bonus Tips: Shared tips from in-store and event sales What You Bring 2+ years of management or leadership experience (retail, hospitality or events a plus) Strong communication, organization and multitasking skills A creative eye for merchandising and visual presentation A problem-solving mindset and attention to detail POS experience (Shopify preferred) A passion for interactive, design-focused retail Perks Employee discounts on custom hats and merch A fun, creative, community-driven culture Room to grow with an expanding brand Eligible to earn bonuses and tips from event procurement Pay: $50,000.00 - $60,000.00 per year Work Location: In person

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