General Manager

General Manager Location: Remote with 30-50% travel. Relocation may be necessary. Position Summary Responsible for leading the day-to-day operations of multiple warehouse locations by driving safety, service, productivity, compliance, and profitability through effective team leadership, customer and vendor relationship management, and cross-functional collaboration to achieve business goals and continuous improvement. Essential Responsibilities Operations Manage personnel, includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Responsible for overall performance of warehouses, including operations, customer service and contract KPIs. Work daily with all assigned Keller Warehouse locations to resolve any operational/customer issues. Design and manage productivity metrics, WMS based reporting, and operational KPIs. Use data analytics to identify labor trends and workflow inefficiencies. Develop and maintain Standard Operating Procedures (“SOP’s”) for each assigned warehouse location. The SOP’s will cover every aspect of the warehouse from using handhelds to operating a tow motor in a Keller safe manner. Develop/design/maintain productivity metrics and departmental goals. Regularly monitor progress to identify trends in activity and labor. Recommend, implement, and administer policies and procedures to enhance operations. Meet customer scorecard objectives. Account Management Develop, maintain, catalog, and or negotiate rate cards and scope of work to align with customer contracts and operational capabilities. Monitor and manage customer balanced scorecards to track performance against agreed KPIs and service levels. Lead periodic customer meetings to discuss tactical demand and issues, review performance, discuss forecasts, address issues track service failures, corrective actions, , organizational changes, and align on future plans/strategies. Identify and develop new opportunities within existing accounts to grow revenue and deepen partnerships. Serve as the primary point of contact for assigned customer accounts, ensuring communication is timely, transparent, and aligned with expectations. Qualifications Extensive working knowledge of warehouse operations (pallet in pallet out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems (“WMS”) and RF Equipment). Skilled in the use of computers and the internet, preferably in a PC, Windows-based operating environment. Mastery skills in MS Office, particularly MS Excel, and other data analysis tools. Must be adept at gathering information from various sources with the ability to analyze data and make recommendations for improvements. 10 years 3PL warehouse management experience. Up to 30% travel is required for training, company events, customer interaction, break/fix, and or site visits. Physical and Work Environment Requirements This position works in an active warehouse environment and requires frequent movement and material handling. Candidates must be able to lift up to 75 pounds independently or with assistance, work around powered equipment, wear required personal protective equipment, and work in varying temperatures, noise levels, dust, fumes, and odors. Benefits Keller offers a comprehensive benefits package to eligible employees, including: Medical, dental, and vision insurance Life and accidental death and dismemberment insurance Short-term and long-term disability insurance 401(k) retirement plan Employee Assistance Program Health Savings Account and dependent care Flexible Spending Account options Critical illness, accident, and hospital indemnity coverage Virtual doctor visits Paid time off Additional voluntary benefit options Full-time employees are eligible for medical, dental, and vision insurance on the 31st day of employment. Why Join Keller? At Keller, you're more than just an employee, you're part of a team that values safety, h…

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