General Manager

Job Title: General Manager Company: Teletask Location: US, Remote Employment Type : Full-time About Teletask Teletask powers public sector communication. Government and public health agencies use our automated text, voice and email outreach, two-way texting and digital workflows (surveys, e-signature, scheduling) to reach the families they serve. Our largest footprint is WIC (Women, Infants & Children) nutrition programs, where Teletask messaging drives appointment attendance for over 6 million participants across 38 US states, with more than 100 million messages sent each year. Teletask is part of Solen Software Group, which acquires and holds vertical market software businesses for the long term. The business is now at an inflection point and looking for a General Manager who will lead its next chapter of growth and build the commercial engine, team, and operating infrastructure to match the product. The Opportunity This is a general-manager role for someone who knows the industry from the inside. You will own the business's P&L, its growth, its product direction, its most important customer relationships, and its team, reporting to a Solen Portfolio Leader or Operating Partner and working within Solen's business systems and targets. What You Will Own Business Performance Own the full P&L: revenue, gross margin, EBITDA, net revenue retention and cash. Run a monthly operating cadence (KPIs, forecast vs. plan, actions) and report it to your Solen Portfolio Leader. Move the business up a Business Health Score (BHS) tier and improve its Rule of 40 through deliberate trade-offs between growth and profitability. Deliver the business's EBITDA growth as its contribution to Solen's Yearly Operations Goal (YOG), our portfolio-wide EBITDA growth target. Lead budgeting and forecasting with ROI discipline on every initiative and hire. Organic & Inorganic Growth Grow ARR at a double-digit rate every year through new logos, expansion, pricing and retention. Own the pipeline from first contact to signed agreement across agency directors, state IT and operations leaders, and procurement officers. Build the sales playbook: ICP, outreach, discovery, proposal framework and RFP responses, with a repeatable path from local agency to statewide contract. Own pricing: re-evaluate customer usage, then set packaging, contract terms and price increases on the existing customer base. Cut churn by finding at-risk accounts early and running retention plays. Map the acquirable companies in the industry; source and qualify add-on targets and support integration. Industry Vision & Product Roadmap Own a 1–3 year thesis on where the industry is heading: regulation, workflows, buyers and technology. Turn the thesis and customer needs into a roadmap ranked by ROI and by development effort vs. time-to-market. Partner with product and engineering leads on delivery; find adjacent workflows the business can serve. Customer & Market Leadership Personally own executive relationships with the top accounts, including renewals, escalations and major expansions. Hold growth, NRR and logo-retention targets. Coordinate client services, onboarding and product so customers adopt more and expand. Represent the business at WIC, public health and government technology conferences and associations to build brand and pipeline; work with Solen Marketing on materials and web presence. Team, AI Leverage & Value Creation Plan Lead a team of 5–10. Hire, develop and, where needed, replace people so that 90%+ of key seats are held by A players, and build the documentation and cross-training that keep the business running through any leadership change. Drive AI adoption across every function and build revenue-generating AI capabilities into the product. Own and deliver the multi-year value creation plan (VCP) that drives the business's contribution to the YOG. Who You Are Hands-on industry operator. Real depth in the industry; equally comfortable in a strategy session, a custo…

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