General Lab Service Technician

The Opportunity: In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Cambridge, MA Shift: Monday - Friday 8:30 AM - 5:00 PM Hourly pay range : $27 - $29 Benefits: Health & Wellness Comprehensive Medical, Dental, and Vision coverage Wellness programs Eligible for medical coverage starting Day 1 Time Off Paid Time Off (PTO) Company-paid holidays Choice holidays Financial Well-Being Flexible Spending Account (FSA) and Health Savings Account (HSA) Commuter benefits 401(k) retirement plan Tuition assistance Employee Stock Purchase Plan discount What we’re looking for Education: High school diploma or equivalent; Associate degree preferred Experience: 2+ years of experience in laboratory support, inventory, or operations role Experience with inventory management systems and procurement processes Ability to handle physical tasks (lifting, moving cylinders, stocking supplies) Strong organizational and multitasking skills Technical Skills: Proficient in Microsoft Office and comfortable using computers Experience with Microsoft Teams preferred Knowledge of SAP, Oracle, Power BI, and other inventory management systems Additional Requirements: Experience in a biotech, pharmaceutical, or research laboratory environment Familiarity with autoclaves, glass wash systems, and cryogenic materials (LN2) Knowledge of lab safety regulations and GMP practices Experience tracking and reporting operational metrics Attention to detail and accuracy Strong communication and follow-up skills Problem-solving and a proactive mindset Time management and prioritization Ability to work independently and in a team environment How you will thrive and create an impact Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. Laboratory Support Operations Perform and support glass wash operations, including collection, cleaning, drying, and redistribution of labware Operate and maintain autoclaves, ensuring proper sterilization cycles and documentation Maintain cleanliness and organization of lab support areas (glass wash, storage, staging areas) Ensure lab consumables are stocked, organized, and readily accessible in designated lab areas Inventory Management Manage in-lab inventory of consumables (e.g., pipette tips, tubes, PPE…) Monitor inventory levels and implement replenishment strategies to prevent stockouts Maintain accurate inventory records using inventory management systems or tracking logs Conduct regular cycle counts and audits to ensure inventory accuracy Ordering & Procurement Create and manage purchase orders for lab supplies and consumables Track orders from placement through delivery, ensuring timely receipt Follow up on outstanding or delayed orders with vendors and internal stakeholders Coordinate with suppliers to ensure accurate and compliant deliveries Supply & Material Management Manage liquid nitrogen (LN2) tanks, including monitoring levels, refilling coordination, and safe handling Maintain inventory and storage of compressed gas cylinders, ensuring compliance with safety regulations Oversee dry ice procurement, storage, and distribution to lab users Track and report key metrics, including: Inventory levels and usage trends Order fulfillment timelines Stockout frequency Safety & Compliance Follow and enforce all lab safety protocols related to chemical handling, cryogenics, and compressed gases Maintain compliance with applicable safety and regulatory standards (e.g., OSHA, institutional guidelines) Participate in safety audits and training as required. Disclaim…

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