GDS Rate & Inventory Management Specialist 2

JOB SUMMARY The GDS Rate & Inventory Management Specialist 2 helps ensure Choice hotels worldwide are accurately and effectively distributed through online travel agencies (OTAs) and global distribution systems (GDS). This role manages channel quality, serves as an escalation point for complex distribution issues, and maintains the knowledge resources that teams and hotels rely on. The Specialist 2 supports projects and quality initiatives, provides program management leadership, and recommends improvements to departmental processes and procedures. This is an individual contributor role reporting to the Supervisor, Channel Management. Note: This role is onsite 4 days a week in Scottsdale, AZ and is not eligible for visa sponsorship now or in the future. RESPONSIBILITIES Escalation Support Serve as an escalation point for complex OTA and GDS issues. Partner with external distribution partners, including Booking.com, Sabre, and Expedia, and internal teams, including Choice IT and the Distribution Account Manager, to resolve issues within established service-level timelines. Rate and Inventory Accuracy Ensure hotel rates and inventory availability are accurately distributed across OTA and GDS channels, supporting hotel revenue optimization. Rate Loading Assist with loading negotiated and chainwide rates for OTA and GDS partners. Troubleshoot GDS rejects, failed negotiated rate loads, and related audit issues. Projects and Quality Lead or support projects such as partner and platform onboarding, OTA contract implementation, and OTA content audits. Contribute to quality assurance efforts and controls that support accurate and effective distribution. Knowledge Management Maintain and enhance internal and external OTA/GDS knowledge resources. Collaborate with Training and other departments to ensure documentation remainsaccurate and current, establish best practices for clear and concise knowledge articles, and develop resources supporting new product launches and system enhancements. Channel Monitoring Continuously monitor OTA and GDS distribution channels and maintain comprehensive knowledge of channel operations and relevant industry practices. Industry Trends Stay informed about hospitality distribution trends, emerging technologies, and industry practices, and analyze their potential impact on Choice Hotels' business strategies. Leadership and Process Improvement Provide program management leadership and recommend improvements to departmental and team processes and procedures. QUALIFICATIONS Employment Experience 1–3 years of customer service experience in franchising and/or technical support roles required. Experience with OTA and GDS distribution preferred. Technical Skills Experience using ticketing applications for issue resolution, such as ServiceNow. Knowledge of central reservation systems (CRS) and property management systems (PMS) preferred. Proficiency in Microsoft Word, PowerPoint, and Excel required. Additional Skills & Competencies Strong problem-solving, communication, and interpersonal skills. Strong attention to detail with demonstrated organizational and prioritization skills. Ability to independently and collaboratively resolve complex issues across multiple systems. Ability to work effectively under pressure, prioritize competing needs, and meet deadlines with a sense of urgency. Comfort working through complexity, ambiguity, and change, with openness to new ideas and approaches. Ability to uphold Choice’s Values & Performance. Education Requirements High school diploma or GED required, or an equivalent combination of education and relevant work experience. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volun…

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