Garage Parts Clerk and Service Advisor

Parts Clerk / Service AdvisorThe Parts Clerk / Service Advisor supports the daily operation of the City Garage by coordinating vehicle and equipment service requests, maintaining parts and supply inventories, processing repair and purchasing documentation, and serving as a primary point of contact between the Garage and City departments. The position works closely with the Garage Supervisor and Me
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chanics to help ensure needed parts, information, approvals, and records are available so preventive maintenance and repairs can be completed safely, accurately, and efficiently.Major duties include receiving vehicle and equipment service requests from City departments; creating, updating, and closing work orders and repair records; coordinating with the Garage Supervisor and Mechanics to establish service priorities, communicate repair status, and assist departments with scheduling preventive maintenance and repair appointments; serving as a customer-service contact for City departments regarding vehicle and equipment maintenance, repair status, estimated completion, parts availability, and related Garage services; maintaining parts, fluids, filters, tires, shop supplies, and other Garage inventory; researching and identifying appropriate replacement parts using parts catalogs, manufacturer information, vehicle identification data, maintenance records, and vendor resources; obtaining price quotes and ordering approved parts, tools, supplies, and services in accordance with City purchasing requirements and Garage procedures; receiving and verifying deliveries; issuing parts and supplies to Mechanics and recording usage; tracking special-order parts, backorders, cores, warranties, credits, returns, and vendor claims and following through until resolved; reviewing invoices and supporting documentation for accuracy; maintaining organized records related to parts purchases, vendors, work orders, warranties, preventive maintenance, repair history, inventory, and other Garage operations; assisting with periodic physical inventories and reconciling inventory records; investigating and reporting discrepancies; assisting the Garage Supervisor with specifications, cost information, maintenance histories, and documentation related to vehicle/equipment replacement, purchasing, budgeting, and fleet planning; maintaining effective working relationships with parts suppliers, repair vendors, dealerships, contractors, and representatives of other City departments; helping maintain a clean, organized, and safe parts/storage area and ensuring parts and supplies are properly labeled, stored, and secured; picking up or delivering parts, supplies, vehicles, or equipment and operating City vehicles as assigned and authorized; providing administrative support to Garage operations, including answering phones, preparing reports, filing records, data entry, and other related duties; and performing other related duties as assigned.Knowledge, skills, and abilities include knowledge of automotive, truck, heavy-equipment, and small-engine parts, terminology, and basic vehicle systems sufficient to communicate effectively with Mechanics, vendors, and City departments; knowledge of inventory control, purchasing, receiving, invoicing, and recordkeeping practices; knowledge of parts catalogs, manufacturer information, preventive maintenance schedules, work-order systems, and related fleet-maintenance records; knowledge of general office practices and procedures and skill in using computers, email, spreadsheets, databases, and fleet or inventory management software; ability to research and identify correct parts and supplies using vehicle/equipment information, serial numbers, VINs, specifications, and technical resources; ability to organize and prioritize multiple requests, monitor pending orders, and follow through on time-sensitive service needs; ability to maintain accurate records and perform basic mathematical calculations related to quantities, pricing, inv

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