Fulfillment & Warehouse Operations Manager

Fulfillment & Warehouse Operations Manager Company: Prime Tools Location: New Hampshire | On-Site Job Type: Full-Time Compensation: $60,000-75,000, based on experience, with performance-based bonus opportunities About Prime Tools Prime Tools is a rapidly growing e-commerce company specializing in tools, hardware, and related products. Our business operates across multiple online sales channels, including high-volume live-commerce operations. We currently ship over 35,000 packages per month and have an ambitious goal of scaling to over 100,000 packages per month within the next 12 months. To support this growth, we're seeking an experienced Fulfillment & Warehouse Operations Manager to lead our warehouse team, oversee daily fulfillment operations, and develop the systems and processes needed to support our expanding business. This is an opportunity to take ownership of a critical department within a fast-growing company and play a direct role in scaling a high-volume e-commerce fulfillment operation. Key ResponsibilitiesWarehouse Operations & Fulfillment Oversee daily warehouse operations, including receiving, inventory organization, picking, packing, and shipping. Manage fulfillment operations currently exceeding 35,000 packages monthly, with a focus on building capacity for 100,000+ packages per month. Ensure customer orders are processed accurately, efficiently, and within required shipping deadlines. Coordinate daily fulfillment priorities based on order volume, staffing, and shipping requirements. Prevent shipping backlogs through proactive planning, staffing, and workflow management. Improve warehouse layouts, product flow, and fulfillment processes to maximize operational efficiency. Maintain accuracy with inventory levels and ensure we are never overselling/missing inventory. Develop scalable procedures that support continued increases in order volume. Team Leadership & Management Lead and manage warehouse employees, including picking, packing, shipping, and receiving personnel. Establish clear daily goals, productivity expectations, and accountability standards. Manage employee schedules, attendance, training, and performance. Identify staffing requirements and assist with recruiting, onboarding, and developing warehouse personnel. Foster a positive, professional, and results-driven workplace. Develop team leaders and delegate responsibilities as the operation grows. Ensure team members follow established procedures and quality standards. Inventory Management & Quality Control Oversee inventory receiving, organization, storage, and movement throughout the warehouse. Coordinate closely with purchasing and inventory management to ensure products are processed and available for fulfillment. Maintain accurate inventory records and investigate discrepancies. Implement processes to minimize shipping errors, missing items, damaged products, and inventory losses. Conduct regular inventory audits and quality-control checks. Continuously improve order accuracy and overall customer satisfaction. Operational Efficiency & Growth Identify bottlenecks and implement solutions to improve fulfillment speed and accuracy. Monitor operational performance, labor productivity, shipping accuracy, and order turnaround times. Develop processes and staffing plans capable of supporting substantial increases in shipping volume. Evaluate opportunities for warehouse technology, equipment, and automation. Collaborate with company ownership and other departments on operational improvements. Provide regular updates on department performance, challenges, and improvement initiatives. Take ownership of day-to-day operational problems and implement practical, effective solutions. Qualifications Required Previous experience managing warehouse, distribution, logistics, or e-commerce fulfillment operations. Demonstrated ability to lead employees and manage multiple warehouse functions. Strong leadership, communication, organizational, and problem-solving skil…

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