Fulfillment Technician

Job Description The Fulfillment Technician supports the Marketing team by ensuring accurate, timely processing of coil and extrusion sample requests. Maintaining organized and reliable sample inventory systems while enabling strong communication between Marketing, Color, and Lab teams. This role helps ensure customers receive correct, high-quality samples quickly directly impacting our brand experience and customer satisfaction. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. This role will be a fully onsite role in Minneapolis, MN and will require up to 10% of travel. Responsibilities Ensure all tests are completed and results meet all specifications before going to the next production process for samples Enter all batch data into the electronic batch records system Generate appropriate paperwork as needed per customer specifications Gather and send customer samples as required Utilize appropriate computer systems to ensure effective testing of products Determine disposition of non-compliant finished goods Place non-conforming samples on hold as needed Maintain sample inventory levels Identify and communicate sample issues/delays to other departments as needed Create, maintain, and update standard operating procedures for Quality Department to meet ISO requirements Process sample transactions accurately and consistent with policies and procedures Maintain precise work order files and formulas Assist in training of other library associates as needed Experience supporting customer-facing teams (Sales, Marketing, Customer Service) Strong attention to detail with ability to manage many small tasks accurately Comfortable working in fast paced, deadline-driven environments Must be able to communicate professionally with customer and internal partners regarding sample requests, timelines, and issue resolution, both verbally and in writing Must demonstrate strong customer-service skills, including responsiveness, clarity and attention to detail when providing updates or coordinating sample needs Perform other duties as assigned Qualifications Minimum Requirements: Must have a Highschool Diploma or GED Equivalent Must have at least one (1) year of customer service or inside/outside sales experience Preferred Qualifications: Have a Bachelor's degree Have experience in color science, coatings, or manufacturing industries About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, …

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