Fulfillment Technician

Job Overview The Fulfillment Technician supports the accurate, timely and secure receipt, storage, inventory control, picking, packing and shipment of TGR seed inventory at the Gloucester Warehouse Facility. Working under the direct oversight of Happy Valley Genetics management, the Fulfillment Technician uses an ERP system to document inventory movement and customer-order fulfillment while maintaining organized warehouse operations and required service standards. Responsibilities Assist in fulfillment of at least 95% of received orders within two business days, provided the required inventory is available Process customer orders by accurately picking, packing, labeling, and preparing available inventory for outbound shipment Upon completing relevant training, receive inbound inventory and verify the quantity and condition of each shipment before documenting receipt and completing put-away Organize and store inventory, packaging materials, consumables and related fulfillment supplies in designated warehouse locations Conduct quality checks on products to ensure they meet company standards Apply FIFO/FEFO inventory-rotation practices when selecting inventory for customer orders Use appropriate packaging materials and confirm that each shipment is addressed to the correct customer Create and maintain complete and accurate receiving, inventory, order and shipment records in an ERP system Perform rolling cycle counts, scheduled full inventory counts and reactive counts as directed by management Maintain inventory count ledger information for inbound shipments, cycle counts, full counts and outbound orders Promptly report inventory discrepancies, damaged or questionable inventory, order exceptions and system-record issues to management Assist with discrepancy investigations, identify possible process weaknesses and carry out approved corrective measures Repackage bulk inventory into specified pack sizes when authorized by written customer instructions and management Follow site security and access-control procedures, including enhanced controls for inventory identified as high-value Maintain clean, orderly and safe warehouse and fulfillment work areas and adequate levels of operating supplies Follow applicable laws, company policies, standard operating procedures and management instructions Perform other related warehouse, inventory and fulfillment duties as requested by management Requirements High school diploma or GED Must be at least 21 years of age At least one year of warehouse, order fulfillment, shipping, receiving or inventory-control experience, or an equivalent combination of education and experience Basic computer skills and the ability to learn and accurately use Odoo or a comparable ERP or warehouse-management system Working knowledge of inventory counts, item/SKU identification and basic warehouse documentation Basic math skills and the ability to compare physical quantities with system records Strong attention to detail and ability to follow multi-step instructions with precision Ability to organize work, prioritize orders and meet time-sensitive fulfillment standards Clear written and verbal communication skills, with the ability to promptly escalate discrepancies or order issues Ability to work collaboratively under the direct oversight of leadership or management-level personnel Ability to lift and carry at least 50 lbs., reach overhead and stand or move throughout the warehouse for up to 8 hours per day, with or without reasonable accommodation Ability to comply with all applicable background-check, site-access and employment eligibility requirements Must adhere to a background check process Preferred Skills/Abilities Experience with Odoo ERP or a comparable inventory and order-management system Experience applying FIFO/FEFO practices, performing cycle counts and investigating inventory variances Familiarity with parcel shipping, packing standards and outbound shipment documentation NOTE: This job description ma…

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