Fulfillment Team Lead

About the role Nurtured 9 creates thoughtfully curated gift boxes for expectant and new parents. We’re looking for a dependable, detail-oriented Fulfillment Team Lead to help our small team prepare beautiful, accurate orders and ship them on time. Your primary priority will be accurately preparing and shipping customer orders on time, while guiding the team and maintaining the elevated presentation our customers expect. You’ll work closely with our Warehouse Operations and Inventory Manager to keep fulfillment running smoothly as the business grows. This role is a good fit for someone who enjoys leading by example, takes pride in getting the details right and can keep a team organized and supported during busy days. Responsibilities Work alongside the team to pick products, assemble gift boxes, write gift notes and prepare orders for shipment. Organize daily order priorities and direct the fulfillment team to meet shipping deadlines. Check orders for accuracy, personalization, gift messages and consistent packaging quality. Train and support team members on packing procedures, presentation standards and customization tasks. Coordinate shift handoffs and communicate unfinished orders, special instructions and coverage needs. Keep workstations stocked and organized, including folding robes, cutting ribbon and preparing packing supplies. Complete customization tasks after training and reinforce safe equipment use. Identify and promptly communicate low stock, damaged products, equipment issues and potential order delays. Work closely with the Warehouse Operations & Inventory Manager to resolve problems and improve daily fulfillment. Required Qualifications Ability to guide a small team while actively participating in daily work. A strong eye for detail and an understanding of a polished, luxury aesthetic, with the ability to recognize and consistently execute high-quality gift presentation. Dependability, punctuality and ability to consistently work assigned shifts. Clear communication, sound judgment and a calm approach to busy periods. Clear, polished and highly legible handwriting for customer gift notes. Comfort using computers and learning shipping, inventory and order-management software. Reliable personal cell phone for scheduling and team communication. Ability to perform hands-on warehouse tasks, including standing, walking, bending, reaching and moving products and supplies, with or without reasonable accommodation. Preferred Qualifications Previous experience as a shift lead, team lead, trainer or supervisor. Experience in fulfillment, shipping, production, retail operations or a similar environment. Experience with ShipStation, barcode scanners or ecommerce fulfillment. Experience with engraving, embroidery, cutting machines or other customization equipment. Access to a personal laptop for training, scheduling and occasional administrative tasks. Pay: $20.00 - $23.00 per hour Expected hours: No less than 35.0 per week Work Location: In person

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