Fulfillment Support Specialist

Ministry Brands is looking for Fulfillment Support Specialist to join our growing team! Who We Are As a part of Ministry Brands, we are a fast growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Our mission is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service and commitment to excellence. Come be a part of a rapidly expanding organization that fosters employee engagement, as well as personal and professional growth! Working Location: This is a hybrid role based out of our Tampa, FL office. In this role, you will work from home 2 days per week and in the office location 3 days per week. Quarterly Incentive Program This position is eligible to participate in our quarterly incentive program. Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets. Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance. What You'll Do Work within a variety of software systems to manage tickets ensuring an excellent experience to clients. Manage document flow through digital and physical resource processes Follow processes and procedures to set up accounts. Basic data entry inputting data and customer orders as needed into multiple programs from client sign up forms. Collaborate with team members to provide resolutions to customer inquiries Provide customer feedback to management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores. Ensure accurate and prompt turnaround on all requests Provide and maintain an in-depth working knowledge of all searches and client guidelines Input thorough and accurate notes Tracking, routing, and redirecting information to the correct resources Understanding employment and volunteer background screening compliance Perform all tasks within the regulations and compliance standards of our accreditation Who You Are 6+ months of related experience in verifications, criminal research, customer support, or a customer-facing role A two-year degree from a college or technical school or an equivalent combination of education and experience is preferred Intermediate level of skill in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrated ability to learn and understand basic office software applications Excellent verbal and written communication, organization and follow-up skills You have strong relationship-building skills and the ability to work both individually and as a member of a team Ability to work effectively and accurately within a fast-paced, deadline-driven environment Benefit offerings designed to promote a life of balance! At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them. Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays! Invest in your future – Ministry Brands matches 100% of your 401(k) contributions, dollar-for-dollar, up to 3%. Contribute 3%, and we add another 3%. It's well-earned money working tow…

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