Fulfillment Supervisor

About The Role The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow. Responsibilities Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards Monitor order progress to ensure timely completion during the assigned shift Troubleshoot and resolve operational issues as they arise Provide clear instructions and guidance to team members to optimize performance Address team member concerns and escalate issues to management when necessary Train team members on cold storage best practices and safety guidelines Track and document order progress and team performance metrics using Tableau and Google Sheets Communicate with other teams and management using Slack, Geneva, and Gmail Prepare end-of-shift reports detailing key metrics, issues, and resolutions Enforce adherence to Standard Operating Procedures (SOPs), with a focus on Pick and Pack, Inventory Counting, and Scheduling/Labor Utilization Ensure all orders meet company quality standards before dispatch Operate a pallet jack to move product as needed Qualifications Bilingual (English and Spanish): Fluency in both languages is required, no exceptions. Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role. Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail. Ability to work in a cold production environment. Ability to stand for long periods, lift up to 50 lbs, and work in a physically demanding environment. Ability to push and pull up to 200 lbs. Strong ability to manage and motivate a diverse team. High level of accuracy in monitoring operations and fulfilling orders. To maintain a safe, productive, and drug-free workplace, employees may be subject to periodic drug and alcohol testing based on reasonable suspicion or following on-the-job accidents or safety violations, in accordance with applicable federal and state laws. Benefits Health Insurance coverage with Cigna 401k Plan Family meal served daily ✅ Weekly payments Opportunity for advancement About CookUnity CookUnity is the first Chef-Direct Subscription service—a chef-to-food lover marketplace connecting the country's most talented chefs with eaters (consumers). We’re changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity has almost 1000 employees and delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. Equal opportunity employer CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

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