Fulfillment Supervisor

Description: JOB SUMMARY The Fulfillment Supervisor is a registered and certified pharmacy technician position who supports Curexa Pharmacy services through the management of pharmacy personnel and workflows. The position will assist the Operations Manager, in numerous aspects of pharmacy fulfillment services, including but not limited to, operating procedure, personnel management, and workflow management. Technical duties include, but are not limited to, workflow and service level management, staff development, and regulatory compliance. Responsible for delegating operational and regulatory tasks, directing fulfillment workflow, and other duties as assigned. Shall maintain a safe, clean and sanitary working environment by complying with Curexa policies and procedures, SOPs, NJ state Board of Pharmacy regulations and federal laws, and to facilitate Curexa’s growth and success of the pharmacy. REPORTING RELATIONSHIPS Fulfillment Supervisor reports directly to the Operations and Manager and the assigned Pharmacist(s) on duty. ESSENTIAL FUNCTIONS, RESPONSIBILITIES, DUTIES, AND TASKS Determine and ensure overall production’s workflow is maintained efficiently and adjust accordingly to align with defined service level goals relating to inventory replenishment and/or identified Service Level Agreement items; review daily operations metrics, KPI’s, and provided data when addressing workflow; share this information with Team Leads as warranted Collaborates directly with Account Managers, Partner Support, Warehouse/Inventory/Purchasing, and Lab Operations Management staff to address and resolve partner service level, communication, logistics, and inventory issues in a timely fashion Audit, monitor, and ensure all staff are following regulatory / quality standards / processes and policies in place as defined by Curexa’s Policy & Procedures, Quality Systems, and SOP’s Lead weekly huddles with Pharmacist(s) and Team Leads to discuss workflow, staffing, and issues Coach and develop Team Leads on workflow management, quality and regulatory compliance; hold one on ones with each Technician Lead (at least once monthly) Hold monthly Staff meeting to communicate new or policy review, company updates, quality, and regulatory information to all staff; provide documented meeting agenda and attendance sheets to the regulatory designee Monitor email and team chat(s) and provide communication responses, acknowledgement, or updates for requests from fulfillment staff, account managers, and upper management promptly (within an hour of request) via email or teams chat; ensure processes are in place for communication responses to occur during all of production working hours Interview and hire staff to fill for approved budgeted positions Set and approve work schedules to meet the needs of the business; approve PTO for all staff; monitor/update for missing clock in/out punches Address via counseling (verbal and documented) with staff members who are non-compliant with Curexa’s policies, SOPs, quality standards, approved productivity metrics, or proper behavior Conduct annual (and 30/60/90 day for new hires) performance reviews for staff in a timely and reasonable manner Coordinate with trainer for new employee onboarding / training and existing staff certification, competency, and retraining Address issues affecting team workflow promptly and escalate issue to proper upper management when applicable In conjunction with Team Leads, handle and submit written request(s) for ordering of supplies / equipment to designated Purchasing Specialist or Inventory Manager Coordinate with facilities for maintenance or Preventative Maintenance or directly with vendors of equipment for repairs or servicing when applicable; update, communicate, and coordinate with the Quality Control Manager for internal compliance documentation of equipment that is down or in need of repair or servicing Assist in developing production metrics and stand…

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