Fulfillment Operations Technician

Job Overview The Fulfillment Operations Technician is a full-time, on-site role based in Shrewsbury, MA, responsible for overseeing day-to-day order fulfillment and warehouse operations. This role manages inventory accuracy, order processing, shipping schedules, and coordination with production and customer service teams to ensure timely and accurate deliveries. This role develops and implements process improvements, supports system and workflow optimization, and collaborates with leadership on capacity planning and resource allocation. The position also involves resolving fulfillment issues, maintaining strong vendor and carrier relationships, and preparing regular operational reports. We are looking for someone that can take initiative to improve the existing operations as fulfillment volume scales. This role has a lot of growth potential. Duties Pick, pack, package, and stage orders; scan barcodes with a scanner to confirm items and update records in the warehouse management system. Build and assemble electromechanical devices. Receive, stock, and organize inventory; support inventory management, quality control, and shipping and receiving. Load and unload materials using pallet jacks Follow safety protocols, use required personal protective equipment (PPE), and apply safe manual handling practices when lifting or moving materials. Your impact: Accurate picking, packing, and inventory updates help customers receive complete orders and help warehouse teams keep distribution flowing. Qualifications Warehouse experience in fulfillment, distribution, warehouse operations, or materials handling is helpful; warehouse supervisor experience is a plus. Familiarity with warehouse management systems, inventory management systems, barcode scanners, and barcode scanning for logistics is preferred. Ability to perform basic math, follow instructions, and complete order picking, stocking, packing, and load-and-unload tasks accurately. Experience operating material handling equipment and heavy equipment—including forklifts, pallet jacks, reach trucks, order pickers, or cherry pickers—is an asset. Able to handle heavy lifting and meet physical demands while following safety requirements; Pay: $25.00 - $31.00 per hour Expected hours: 30.0 – 40.0 per week Benefits: 401(k) Flexible schedule Health insurance Paid time off Work Location: In person

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