Fulfillment Operations Manager

Levco provides heating oil, propane, and HVAC services to homes throughout Fairfield and New Haven counties. We take pride in doing the work well, earning our customers’ trust, and building a team that supports one another. Position Overview: We’re looking for a hands-on Fulfillment Operations Manager to lead a small team and actively coordinate daily HVAC service, installations, and fuel deliveries. You’ll handle routing, dispatch, job preparation, debriefing, and invoicing alongside the team, while setting priorities and developing its capabilities as the business grows. Working closely with our HVAC Service Manager and Fuel Delivery Manager, you’ll ensure technicians and drivers have the information, materials, and support they need to do their jobs well. Duties and Responsibilities: Work alongside the fulfillment team, assign responsibilities, provide coaching, and ensure tasks are completed accurately and on time. Plan routes and dispatch HVAC technicians and fuel drivers. Adjust schedules as customer needs, emergencies, and field conditions change. Prepare jobs and deliveries by confirming requirements, customer information, staffing, and materials with Customer Development and the service and delivery managers. Keep technicians and drivers informed, answer coordination questions, and work with the appropriate manager to resolve obstacles throughout the day. Coordinate special-order parts and vendor follow-up. Track delivery dates and shortages, and address delays before they disrupt scheduled work. Debrief completed jobs and deliveries, ensuring work details, materials, charges, and required follow-up are recorded accurately. Ensure completed work is invoiced accurately and promptly, with clear handoffs to Finance. Improve routing, dispatch, and administrative workflows to reduce delays, missed details, and rework. Qualifications and Skills: Hands-on experience in dispatch, scheduling, or service operations, with the ability to lead and develop a small team. HVAC or fuel delivery experience is helpful. Strong organization and judgment, with the ability to manage competing priorities and adjust plans throughout the day. Comfort with scheduling and business systems, with careful attention to records, data quality, and invoice accuracy. Clear communication and a practical approach to working with customers, field employees, managers, and vendors. What success looks like: Technicians and drivers start their work prepared, understand what is expected, and know where to turn for support. Schedules are realistic, obstacles are addressed promptly, and customers receive what was promised. Completed work is documented and invoiced accurately, with follow-up handled rather than left outstanding. Job Type: Full-time Pay: $90,000.00 - $100,000.00 per year Benefits: Health insurance Paid time off Retirement plan Vision insurance Work Location: In person

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