Fulfillment Manager – Floral Design Center
Designs by Guzzardo'sPosition Overview The Fulfillment Manager works closely with the Director of Operations to execute company goals through effective communication, strong leadership, and efficient daily operations. This role is responsible for ensuring the design center operates smoothly, profitably, and in alignment with company standards. Responsibilities include overseeing order fulfillment and delivery, managing inventory and flower costs, increasing sales, improving profitability, supervising and scheduling staff, monitoring performance, generating reports, and resolving customer concerns. The Fulfillment Manager is expected to lead by example, support the design team, maintain high-quality standards, and continuously identify opportunities to improve productivity, customer satisfaction, and financial performance. Primary Responsibilities: Operations and Order Fulfillment Manage the day-to-day operations of the design center, ensuring all orders are produced accurately, completed on time, and successfully delivered. Maintain an organized, efficient, and professional work environment throughout the design center and warehouse. Oversee order fulfillment processes to ensure company quality standards, delivery expectations, and customer commitments are consistently met. Identify and implement improvements to operational procedures, workflow, and productivity. Maintain accurate inventory records and ensure proper controls for inventory, returns, damaged products, and waste. Complete all required operational reports and records accurately and on time. Leadership and Staff Management Recruit, hire, train, supervise, and motivate employees, including designers, warehouse personnel, and drivers. Manage employee and driver schedules to ensure appropriate staffing levels while controlling payroll expenses. Hold team members accountable for performance, attendance, productivity, and compliance with company policies and procedures. Lead by example by assisting with floral design, order production, and other operational duties as needed to support the team and control labor costs. Train and develop designers to improve design quality, efficiency, and productivity while working toward established company goals. Foster a positive, professional, and team-oriented work environment. Financial Performance and Cost Management Manage the design center's budget and financial performance in accordance with established company goals. Monitor and control cost of goods, flower percentages, payroll expenses, waste, and other operating costs. Manage weekly flower orders in coordination with the Flower Buying Team, maintaining appropriate inventory levels and working toward established flower cost targets. Review operational and financial reports to identify trends, address performance gaps, and implement corrective actions. Develop and execute strategies to increase sales, reduce expenses, improve gross profit, and maximize overall profitability. Sales and Business Development Partner with the administrative team to identify opportunities to increase sales, develop new house accounts, strengthen existing customer relationships, and expand the customer base. Support sales initiatives and ensure the design center meets or exceeds established sales goals. Maintain strong working relationships with 1-800-Flowers, Teleflora, and FTD, ensuring compliance with partner guidelines, quality standards, and performance expectations. Work collaboratively with company leadership to identify new revenue opportunities and improve overall business performance. Customer Service and Reputation Management Respond to and resolve customer concerns and complaints promptly and professionally. Identify recurring service issues and implement solutions to improve the customer experience. Monitor customer feedback and ratings, working to improve customer satisfaction and the design center's overall reputation. Ensure orders meet quality standards and customer expectations. Marketing and Social M…