Fulfillment Manager

The ideal candidate will be responsible for managing warehouse operations. These operations include shipping, inventory, delivery. Your goal will be to increase operational efficiency and ensure a safe environment. Responsibilities • Fully responsible for the daily operations and team management of the fulfillment department • Develop staffing plans and operational strategies, manage supervisors, team leads, and on-site teams • Oversee key performance indicators including outbound timeliness, accuracy rate, labor efficiency, and labor cost • Identify issues through operational data and implement improvement initiatives to continuously enhance operational efficiency • Establish and optimize standard operating procedures (SOPs), workflows, and management standards • Lead team training, performance management, and talent development • Coordinate peak season order volumes and workforce planning to ensure stable business operations • Manage cross-departmental communication, coordination, and resolution of major operational incidents Qualifications • 3+ years of experience in dropshipping-related roles • 2+ years of team management experience; candidates with dropshipping management experience preferred • Familiarity with WMS, dropshipping operational processes, and KPI management • Experience working in 3PL warehouses is a plus • Strong capabilities in data analysis, personnel management, cost control, and process optimization • Candidates with experience managing Supervisors/Team Leads or leading larger teams are preferred • Fluent English required; able to independently conduct meetings, cross-departmental communication, and email correspondence • Excellent bilingual communication skills in both Chinese and English

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