Fulfillment Manager
Engineered ProductsFulfillment Manager Location: Easley, SC 29640 (On-site) Department: Operations - Production Control Reports To: Master Scheduler Direct Reports: None FLSA Status: Exempt Schedule: Primarily day shift; flexibility for off-shift and weekend coverage as needed Position Summary The Fulfillment Manager drives on-time delivery by coordinating customer orders through manufacturing in ship-date sequence. Reporting to the Master Scheduler, this role oversees work order execution, establishes daily production priorities, resolves constraints, and leads recovery of past-due orders. The position maintains accurate production data in the ERP/MRP system and coordinates across departments through influence without direct supervisory authority. Essential Duties and Responsibilities Production Coordination and Work Order Management Manage work orders from release through completion and close-out, serving as the liaison between Production, Planning, and Engineering. Establish and communicate daily work center priorities in alignment with the production and shipping schedules. Monitor schedule adherence, identify delays, and coordinate corrective action. Coordinate material readiness and kitting with Materials and Purchasing; identify shortages early and expedite needed materials. Work with Engineering, Quality, Maintenance, and other support departments to remove production constraints. Partner with Shipping to align production completions, staging, and partial shipments with customer ship dates. On-Time Delivery and Past-Due Recovery Track on-time delivery and past-due orders, establish recovery dates, and monitor progress against the recovery plan. Investigate missed delivery commitments and coordinate corrective actions to prevent recurrence. Escalate delivery risks promptly and partner with the Master Scheduler and Customer Service to establish realistic customer promise dates. Use tier boards to communicate material shortages, work order issues, action owners, and due dates; follow issues through resolution. ERP/MRP Data Accuracy Maintain accurate work order status, labor and material transactions, completions, and inventory movements. Review production transactions daily, investigate discrepancies, and coordinate corrections at the source. Coach operators, leads, and support staff on proper transaction practices and incorporate checks into standard work. Identify routing, bill of materials (BOM), and master data errors and coordinate corrections with Planning and Engineering. Continuous Improvement and Reporting Apply Lean principles, including pull, flow, visual management, and standard work, to reduce lead times and prevent past-due orders. Prepare daily and weekly reports on on-time delivery, past-due backlog, schedule adherence, and production data accuracy for plant leadership. Required Qualifications Bachelor’s degree in Supply Chain, Operations Management, Industrial Engineering, Business, or a related field, or an equivalent combination of education and experience is preferred. At least five years of experience in production control, scheduling, expediting, or order fulfillment in a manufacturing environment. Hands-on experience managing work orders in an ERP/MRP system, including transaction review and correction. Demonstrated success improving on-time delivery and reducing past-due backlog. Experience with daily management and tier board processes. Ability to interpret routings, BOMs, and basic engineering drawings. Strong Excel skills for tracking, analysis, and performance reporting. Ability to coordinate priorities and lead cross-functional problem solving without direct authority. Preferred Qualifications Experience in metal fabrication, job shop, engineered-to-order, or make-to-order manufacturing. APICS/ASCM certification, such as CPIM or CSCP. Lean or Six Sigma training, such as Green Belt or equivalent. Experience with finite-capacity scheduling or advanced planning and scheduling (APS) tools. Key Competencies Acc…