Fulfillment & Dispatch Associate

Dispatch Team Member Superfine Kitchen | San Francisco, CA About Superfine Kitchen Superfine Kitchen (SFK) is a San Francisco-based food company providing workplace meals, catering, happy hours, events, and food programs to companies throughout the Bay Area. Everything we serve is prepared by our team in our San Francisco kitchen. Our menus celebrate the diversity of San Francisco's food culture with fresh ingredients, thoughtful preparation, and options for a wide range of dietary needs. At Superfine Kitchen, we believe great food comes from great people. We're a hands-on, fast-moving team that values quality, reliability, communication, teamwork, and continuously finding ways to do things better to deliver consistent results. About the Role Superfine Kitchen is looking for an organized, reliable, and detail-oriented Dispatch Team Member to help ensure customer orders leave our kitchen complete, accurate, and on time. This is a fast-paced, hands-on role connecting our kitchen, operations team, and delivery drivers. You’ll sort and stage orders, perform final quality checks, communicate updates to drivers and team members, and make deliveries or pickups when needed. We’re looking for someone who can think critically, manage multiple priorities, recognize when something doesn’t look right, and solve problems before they affect an order. What You'll Do Sort, label, organize, and stage customer orders for delivery. Check food, beverages, supplies, quantities, dietary labels, and presentation for accuracy. Identify missing or incorrect items and resolve issues before orders leave the kitchen. Prioritize orders based on delivery schedules and departure times. Communicate order details, changes, and last-minute updates to drivers and team members. Coordinate completed order handoffs to delivery drivers. Maintain a clean, organized, and efficient dispatch area. Assist with food preparation and other operational needs as needed. Make occasional deliveries and pickups in your own vehicle. What We're Looking For Highly organized, detail-oriented, and dependable. Strong critical-thinking and problem-solving skills. Able to manage multiple priorities while maintaining accuracy. Clear communicator who asks questions and takes initiative. Bilingual English/Spanish is strongly preferred. Comfortable working on your feet in an active food-production environment. Previous food service, catering, commercial kitchen, or food-production experience preferred. Basic understanding of food safety, sanitation, allergens, and cross-contamination. Valid driver’s license, auto insurance, clean driving record and access to a reliable vehicle. Comfortable driving throughout San Francisco and the greater Bay Area. Why This Role Matters Dispatch is the final quality-control point before our food reaches the customer. You’ll play an important role in making sure every order leaves Superfine Kitchen accurate, complete, and ready to deliver. Job Type: Full-time Pay: From $21.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience: Dispatching: 1 year (Preferred) Work Location: In person

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