Fulfillment & Customer Support Associate

Job Summary We are seeking a dynamic and detail-oriented Order Fulfillment & Customer Service Associate to join our fast-paced digital marketing team. In this role, you will support day-to-day online order fulfillment, warehouse operations, and customer service. This role ensures customers receive accurate, timely orders while maintaining an organized space and delivering excellent support through returns, exchanges, and general inquiries. This position offers an exciting opportunity to develop your skills in a vibrant, innovative environment dedicated to growth and success. Responsibilities Order Fulfillment & Warehouse Operations Pick, pack, and prepare customer orders with accuracy and efficiency Print shipping labels and ensure all packages meet carrier requirements Perform cycle counts and assist with inventory audits Identify inventory discrepancies and report them to management Returns & Exchanges Open and process customer returns according to company policy Inspect returned items, restock inventory, and update system records Communicate with the team regarding issues with damaged or missing items Customer Service Respond to customer inquiries via email, or phone Attend walk-in customers in the store Assist customers with order updates, returns, exchanges, replacements, and store credits Troubleshoot issues such as missing packages, incorrect shipments, or product questions Document interactions and escalate complex cases when needed Provide friendly, timely, and solution-focused service General E-Commerce Support Monitor daily order queues and ensure all orders are fulfilled on time Coordinate with the team on items out of stock, delays, or customer concerns Support continuous improvements in efficiency, accuracy, and customer satisfaction Requirements Strong attention to detail, especially when picking and packing orders Ability to stand, walk, bend, and lift 25–40 lbs for extended periods Basic computer proficiency (printing labels, checking orders, emailing customers, etc.) Excellent communication and writing skills Prior experience in fulfillment, warehouse operations, or e-commerce customer service preferred Reliable, punctual, and able to work in a fast-paced environment Positive attitude and willingness to take on a variety of tasks Job Type: Full-time Pay: $18.00 - $20.00 per hour Work Location: In person

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