Fulfillment Coordinator

Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description The Opportunity: The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment. This position is located at our East Aurora, NY campus. What Your Impact Will Be: Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications. Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. Enter and maintain accurate pricing and toy specifications. Establish and maintain system code files and customer profiles. Maintain proper Dating Terms and Promotional Programs on all purchase orders. Perform the on-line stock commitment process. Research and resolve domestic and order and shipment problems. Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement. Coordinate and monitor the shipment of allocated items. Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling, and forecasting. Maximize order fill rates to assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with Distribution Centers to ensure timely shipment of Purchase Orders. Some overtime required. Qualifications What We’re Looking For: Associate’s degree in business or related field. 1+ years’ experience in customer support role. Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results. Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment. Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel! Knowledge of order processing. Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources. Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions. Ability to work with minimum supervision and independently prioritize work without missing critical deadlines. Demonstrated ability to effectively manage multiple projects in a dynamic environment. Computer proficiency in Microsoft Office applications – Word, Excel, and Teams Mature judgment and strong organizational skills. Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices. Thorough understanding of FP credit requirements, dating terms and promotional programs. Exemplary attendance and job performance. Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves. Additional Information Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for th…

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