Fulfillment Coordinator and Customer Service Associate

At Shockwarehouse the fulfillment coordinator manages the daily operations of processing customer orders, from receiving to final shipment. They work to ensure that orders for automotive shocks, struts, and suspension parts are accurately picked, packed, and delivered efficiently. Key responsibilities Order processing : Coordinates the end-to-end fulfillment process, handling orders as they come in from the Shockwarehouse e-commerce website. Inventory management : Works with warehouse staff to monitor stock levels and ensure accurate inventory records for the thousands of suspension products shipped daily. Shipping and logistics : Organizes outgoing shipments by preparing shipping labels and communicating with carriers. Shockwarehouse's main warehouse is located in Batesville, MS, near the FedEx hub, to ensure fast delivery. Error resolution : Troubleshoots and resolves any issues related to orders, inventory discrepancies, or shipping delays. This includes coordinating with customer service and other internal teams. Reporting : Maintains fulfillment logs and tracks performance metrics to identify potential areas for improvement in speed and accuracy. Quality control : Ensures that products are accurately picked and packed according to company standards before shipment. Necessary skills and qualifications Organizational skills : The ability to manage a high volume of orders and handle multiple tasks is crucial. Attention to detail : Accuracy in picking and packing orders is essential for customer satisfaction. Communication : Strong communication skills are needed to coordinate with warehouse staff, customer service representatives, and shipping carriers. Experience : Prior experience in a warehouse or fulfillment center, including knowledge of shipping and inventory management, is a valuable asset. Problem-solving : The ability to quickly resolve issues like shipping exceptions, delays, or incorrect items is necessary. Job Type: Full-time Pay: $15.00 - $17.00 per hour Benefits: Employee discount Opportunities for advancement Paid time off Work Location: In person

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