Fulfillment Associate

Position Summary Reporting to the Warehouse Manager, the Fulfillment Associate supports the day-to-day operations of the Fulfillment department with a primary focus on order fulfillment, shipping, receiving, stock organization, replenishment, and general warehouse support. This is a hands-on seasonal position responsible for accurately picking, packing, and preparing orders for shipment; receiving and organizing incoming inventory; replenishing picking locations; and maintaining clean, safe, and efficient work areas. The role requires strong attention to detail, reliability, and the ability to work efficiently in a fast-paced environment where daily priorities and order volumes may change. Key Responsibilities Order Fulfillment Accurately pick products according to order requirements and established Fulfillment procedures. Pack and prepare orders for shipment, including gift cards, SIM cards, POS terminals, scanners, fixtures, accessories, marketing materials, and other products as required. Verify products, quantities, and applicable order information before shipment. Prepare and apply shipping labels and required documentation using approved shipping systems and carriers. Stage completed orders appropriately for carrier pickup. Identify and escalate shortages, damaged products, order discrepancies, or other concerns before shipment. Maintain established expectations for order accuracy, productivity, and quality. Shipping & Receiving Receive incoming deliveries, inventory, supplies, and returned materials. Assist with unloading, staging, sorting, and organizing received products. Verify received quantities and identify visible damage, shortages, or discrepancies. Ensure received inventory is moved to the appropriate warehouse, staging, or storage location. Assist with the preparation and organization of outbound carrier pickups. Inventory Organization & Replenishment Replenish picking locations from overstock to support daily order fulfillment. Organize gift cards, SIM cards, terminals, fixtures, supplies, and other inventory within designated warehouse locations. Maintain accurate product placement and return inventory to the correct location after use. Assist with stock counts and inventory verification as required. Report inventory discrepancies, low stock, damaged products, or incorrect product placement to the Team Lead or Warehouse Manager. Assist with staging, sorting, palletizing, and movement of inventory throughout the warehouse. Warehouse & Seasonal Support Maintain clean, organized, and safe picking, packing, receiving, staging, and storage areas. Assist with loading and unloading boxes, packages, pallets, and other materials. Break down packaging and dispose of waste and recycling according to established procedures. Follow proper material-handling and workplace safety procedures. Assist with warehouse reorganizations, inventory movements, seasonal setup, and other operational projects as required. Adapt to changing order volumes and priorities during peak periods and assist wherever Fulfillment support is required. Work collaboratively with Supply Chain Specialists, the Team Lead, Warehouse Manager, and other members of the Fulfillment team. Qualifications High School Diploma or equivalent preferred. Previous warehouse, fulfillment, shipping/receiving, retail stock, or similar experience is considered an asset. Previous experience picking and packing customer or business orders is considered an asset. Basic computer skills and the ability to learn internal order and shipping systems. Strong attention to detail, organization, and commitment to order accuracy. Ability to follow established procedures and instructions. Ability to work independently and effectively as part of a team. Ability to maintain accuracy while performing repetitive and high-volume work. Dependable, punctual, and able to adapt to changing daily priorities. Physical & Working Requirements Ability to lift and handle items weighing up to 50 poun…

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