Fuel Operations Manager

Position Summary The Fuel Operations Manager is responsible for coordinating daily fuel delivery operations, supervising drivers, managing customer credit and collections, and supporting the overall efficiency, safety, and profitability of the company's fuel operations. This position plays a key role in ensuring timely deliveries, accurate pricing and inventory management, regulatory compliance, and excellent customer service across all company locations. The ideal candidate is organized, detail-oriented, proactive, and comfortable balancing day-to-day operational responsibilities with team leadership, problem-solving, and customer relationships. Key Responsibilities Fuel Dispatching & Delivery Operations Coordinate, prioritize, schedule, and route daily fuel deliveries to ensure efficient and timely service. Develop and manage driver schedules, workloads, and time management to maximize productivity. Supervise fuel delivery drivers, providing daily direction, hands-on support, coaching, and performance feedback. Monitor delivery activity and resolve scheduling, routing, or customer service issues as they arise. Upload and process previous-day delivery runs for office personnel to review and post. Monitor tank monitoring systems to identify customer delivery needs and maintain reliable system operation across all locations. Coordinate with appropriate personnel to troubleshoot monitoring system issues. Assist with off-road diesel and propane dispensing as operational needs require. Serve as a primary point of contact between drivers, customer service representatives, and customers. Fuel Inventory, Pricing & Supply Management Maintain and update daily fuel pricing for gasoline, diesel, off road diesel, kerosene and propane. Maintain degree-day information and maintain applicable customer-specific pricing. Review supplier pricing and supply locations to support competitive purchasing and profitable margins. Forecast monthly fuel inventory requirements and communicate projected needs to suppliers. Coordinate with fuel suppliers during allocation periods or supply disruptions to maintain adequate inventory. Communicate pricing updates to dealer stations and other applicable locations. Monitor and oversee fuel quality throughout company operations. Support the sales team with prospective customers, pricing opportunities, and ongoing bids. Credit Management & Customer Accounts Review and process customer credit applications, conduct credit checks, and oversee new account setup. Maintain accurate and current customer account information in RCC, including account updates and Quality of Fit reviews. Coordinate new customer information with office personnel to ensure accurate account setup and timely customer communication. Oversee customer collection activities in collaboration with customer service representatives. Review outstanding accounts regularly with office personnel and coordinate appropriate collection actions. Serve as the primary contact for the company's third-party collection agency. Administer and oversee the state fuel assistance program. Assist in resolving customer concerns, billing questions, and account-related issues while maintaining positive customer relationships. Regulatory Compliance, Safety & Equipment Coordinate with Virginia Weights & Measures inspectors to maintain compliance with applicable fuel dispensing regulations. Oversee timely resolution of compliance issues, including pump signage, meter calibration, and related requirements. Provide assistance and documentation when delivery vehicles undergo routine regulatory inspections. Maintain applicable Virginia Class A, B, and C operator certifications and assist store personnel with required certifications. Coordinate Virginia Department of Environmental Quality (DEQ) site inspections, including preparation, documentation, and follow-up. Ensure annual line leak testing is completed at applicable convenience store locations. Coordinate ordering and distrib…

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