Fuel Management System and Business Automation Analyst

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Director, Fuel Procurement & Supply Chain, the Fuel Management System & Business Automation Analyst will be responsible for supporting the development, implementation, testing, deployment, and ongoing maintenance of Air Canada’s new enterprise fuel management system. This system will replace PAICE, the legacy platform currently supporting fuel management activities, and will enable improved automation, data quality, reporting, controls, and operational efficiency across the Energy team. The incumbent will act as a key business representative for the Energy team, working closely with the selected vendor, Technology, Strategic Procurement, Finance, Tax, Operations, and other stakeholders to ensure business requirements are properly documented, tested, implemented, and sustained. Following implementation, the role will serve as a business subject matter expert for system support, enhancements, troubleshooting, reporting, and continuous improvement. The ideal candidate is a structured, analytical, and collaborative professional who can bridge business and technology requirements. They are comfortable working with vendors, internal users, and cross-functional stakeholders, and can translate complex operational needs into clear system requirements, test plans, dashboards, and sustainable support processes. The candidate will bring a continuous improvement mindset and a strong interest in modernizing legacy processes through technology, automation, and data-driven decision-making. Responsibilities: Fuel Management System Delivery Lead business-side coordination for the implementation of the new fuel management system, replacing PAICE. Work with the selected vendor and internal project teams to develop and validate business requirement documents, functional requirements, process flows, user stories, test scripts, and implementation documentation. Represent the Energy team in workshops, design sessions, configuration reviews, system demonstrations, governance meetings, and solution validation activities. Document and validate end-to-end business processes across fuel procurement, pricing, inventory, contracts, invoicing, tax, compliance, accounting, reporting, and analytics. Ensure system design and future-state processes support automation, data integrity, auditability, user efficiency, scalability, and business continuity. Testing, Implementation and Change Support Develop, coordinate, and execute business testing activities, including system integration testing, user acceptance testing, regression testing, data validation, and business process testing. Engage internal users to identify test scenarios, document defects, validate fixes, and confirm readiness for deployment. Support data migration, cutover planning, user readiness, training material development, go-live preparation, and post-go-live stabilization. Coordinate with Technology, the vendor, and business stakeholders to resolve implementation risks, system defects, process gaps, and adoption issues. Provide hands-on support throughout implementation to ensure a controlled and effective transition from PAICE to the new system. System Maintenance and Stakeholder Support Serve as the ongoing Energy team subject matter expert and business owner for the new fuel management system following implementation. Act as the primary liaison between the Energy team, system vendor, Technology, Finance, Tax, Operations, Strategic Procurement, and other stakeholders. Monitor system performance, support incident resolution, coordinate troubleshooting, and escalate issues as required. Maintain process documentation, user guides, system enhancement logs, control documentation, training material, and business support procedures. Assess, prior…

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