FT Director, Liquor & Cannabis Market Support Centre

All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs. Job Purpose Reporting to the Executive Vice President, Liquor and Cannabis Operations, the Director, Liquor & Cannabis Market Support Centre is responsible for the overall leadership, administration, and development of Manitoba Liquor and Lotteries’ (MBLL) commercial liquor & cannabis partners support function. In this role, the Director leads a team that is focused on providing B2B related customer service and operational support to rural Liquor Vendors, Hotel Beer Vendors, liquor licensee accounts, Duty Free Stores, Specialty Wine Stores, as well MBLL’s business partners in the Manitoba cannabis industry. This position will provide operational support to business partners, focus on troubleshooting issues related to the delivery, payment, and quality of products ordered, as well as ensuring that governing documents such as Operating Agreements, Guidelines, Bulletins, and MBLL Partners site clearly contain the information needed to run their business. In addition, this position will collaborate closely with the Director, Strategy, Implementation & Analysis to develop longer-term initiatives capable of growing revenue from the private retail channel and implementing tactics to help these business partners succeed. Job Responsibilities Oversee MBLL’s liquor and cannabis customer contact centers and retail support teams, ensuring they have the resources, tools and expertise necessary to deliver quality customer service and operational support to Manitoba’s commercial business partners. Develop and maintain a liquor & cannabis retail site visit and support plan. Ensure the plan results in staff visiting, or connecting with, urban, rural, and remote business partners. Track adherence to this plan by staff and ensure an optimal number of site visits can be achieved during the year. Collaborate with Finance, Supply Chain and other departments to resolve business partner issues involving product deliveries, payments, credits, discrepancies, quality control and recalls, while identifying and mitigating potential financial exposure to MBLL. Monitor the ordering behaviors of liquor and cannabis retailers; use this information to identify possible pending issues or concerns worth addressing. Collaborate with Marketing, Supply Chain and suppliers to develop programs, product education and initiatives that strengthen retailer knowledge, encourage best practices and support sales growth across private liquor and cannabis channels. Collaborate with Strategy, Implementation & Analysis to support data-informed business decisions, sales and revenue budgeting, variance analysis and financial performance reporting to senior management. Actively monitor the purchasing habits of cannabis and liquor private retailers. Identify opportunities to grow and expand the volume and value of inventory being purchased by these business partners. Oversee the analysis and performance of the cannabis product catalogue, including SKU movement, supplier performance, and relevant supply chain metrics, to maintain a competitive, efficient, and commercially effective product offering. Oversee the development of performance indicators for all cannabis and liquor commercial partners and monitor performance based on those indicators. Champion modernization and continuous improvement of business partner services, including digital tools, retailer onboarding processes, access to business information, and opportunities to simplify and improve the overa…

View the full posting and apply