FT Deli Clerk - Courier - BU

ESSENTIAL FUNCTIONS Customer Experience Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers Greet and interact with customers; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations Investigate and respond to customer questions and requests promptly; escalate to appropriate member of management if unable to resolve directly Department Operations Pack down deli and bakery products into durable containers for transport between Arcata and Eureka Package bread and other product, as needed for deliveries Ensure special orders are packed and delivered Unload product in Eureka prepared foods and assist with ingredient signage and stocking, as needed Pull previous day’s bread products and record on courier spoilage sheet Load and deliver department courier pouches and additional department product between store locations as needed Ensure durable delivery containers are washed and sanitized between use Follow established procedures to prepare cold and hot beverages, hot and cold sandwiches, wraps, salad dressings, dips, spreads, and other items that can be made in the service area per shift and station duties and as assigned by Sr. Clerk and department management Follow established procedures using proper sanitation and food handling to safely perform service production using the correct equipment; grab and go, cutting, wrapping, weighing, and packaging and pricing. Understands food allergies and special diets and able to assist customers in selecting appropriate foods and products Aesthetically merchandise and stock cases, shelves, and displays with fresh, high-quality product Ensure all prepared foods hot and cold self-service and full-service cases are clean, stocked, rotated, and appealing to customers during entire shift per department procedures Pull expired product based on sell-by date, time and temperature guidelines and quality standards and record accurately by weight or quantity on spoilage sheet Receive and process special orders Check special orders board at the beginning of each shift and ensure that correct prep and production are completed to fulfill orders timely As delegated by department supervisor, assists in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks Participates in cross-training by helping to train others on clerk-courier position job functions and by learning to perform the job functions of other positions within your department Maintain a clean and organized workstation throughout the shift Wash dishware manually and through dish/sanitizer machine, following department and food safety procedures in production areas Maintain dishwashing station and equipment in good condition and working order Maintain department appearance, keeping the prepared foods areas clean, orderly, and organized including wiping down hot and cold self-serve and full-service cases, regularly face grab and go product, ensure signage is accurate and in good condition; request new signage if needed, clean shelves, displays and coolers; keep the floors clear of debris, sweep/spot mop, dust, empty compost, trash, and recycling as needed Maintain backstock and work area cleanliness; sweep and mop floors regularly, wash dishes, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory Receive product deliveries, ensuring order and invoice accuracy; process invoices an…

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