Front Office & Order Processing Coordinator

Position Summary The Front Office & Order Processing Coordinator serves as the first point of contact for customers while supporting sales, order fulfillment, shipping, receiving, and general office operations. This position requires strong organizational skills, attention to detail, excellent customer service, and the ability to manage multiple tasks in a fast-paced greenhouse environment. Primary Responsibilities Front Office & Customer Service Answer incoming phone calls and route calls appropriately. Take accurate messages and ensure timely communication. Welcome and assist walk-in customers. Provide general information about products, orders, and services. Maintain a professional and friendly front office environment. Order Processing & Sales Support Print, organize, and distribute local delivery and market orders. Learn and assist with the succulent order fulfillment process. Enter customer orders accurately into company systems. Prepare Bills of Lading (BOLs) and shipping paperwork for succulent and other outgoing orders. Assist with labeling products and preparing orders for shipment. Print packing lists, box labels, and other shipping documents. Add customers to availability lists and email distribution lists. Take photographs of plant material and products for availability emails and marketing communications. Receiving & Inventory Support Handle receiving paperwork for incoming shipments. Verify quantities and contents of incoming deliveries against packing slips and purchase orders. Notify appropriate staff when time sensitive shipments are received. Report inventory discrepancies or receiving issues to management. Maintain organized receiving records and documentation. Office Administration Order, receive, and stock office supplies and breakroom supplies. Maintain organized filing systems and office records. Assist with general administrative tasks as assigned. Support various departments with data entry and clerical duties. Occasionally help with taking pictures of plants in the greenhouse. Office cleaning. Qualifications Required Strong customer service and communication skills. Basic computer proficiency, including email and data entry. Ability to organize work and manage multiple priorities. High attention to detail and accuracy. Dependable attendance and punctuality. Ability to work independently and as part of a team. Preferred Previous office administration, customer service, or order processing experience. Experience with inventory, shipping, or receiving processes. Familiarity with Microsoft Office programs. Experience in agriculture, horticulture, greenhouse, or nursery operations. Physical Requirements Frequent sitting, standing, walking, and computer use. Ability to lift and carry up to 25 pounds occasionally. Ability to move between office, greenhouse, and warehouse areas as needed. Schedule Full-time position. Monday through Friday during normal business hours. Some weekend work may be required during peak seasonal periods and busy shipping seasons. Key Success Factors Excellent customer service. Strong organizational skills. Accuracy in order entry and paperwork. Ability to learn greenhouse shipping and fulfillment processes. Positive attitude and willingness to assist where needed. Job Type: Full-time Pay: $14.00 - $16.00 per hour Work Location: In person

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