Front Office Manager

Hilton Experience Requirements Previous experience working at a Hilton-branded hotel is required for this position. Candidates must have direct, hands-on experience in front office operations at a Hilton property and a strong understanding of Hilton's brand standards, guest service expectations, and daily operational procedures. Qualified candidates should demonstrate: Hilton Brand Experience: Previous employment at a Hilton-branded property, such as Hilton Hotels & Resorts, Hilton Garden Inn, Hampton by Hilton, Homewood Suites, Embassy Suites, or another Hilton brand. Front Office Operations: Hands-on experience managing guest check-ins and check-outs, reservations, room assignments, guest requests, and service recovery. Hilton Systems Knowledge: Familiarity with Hilton's OnQ or PEP property management systems, including guest profiles, reservations, and room inventory management. Brand Standards & Guest Satisfaction: Understanding of Hilton's service standards, Hilton Honors loyalty program, guest satisfaction expectations, and quality assurance procedures. Leadership Experience: Previous experience supervising, training, or supporting front desk team members is strongly preferred. Important: Hilton-branded hotel experience is a mandatory qualification, not simply a preference. Candidates with experience exclusively at non-Hilton hotel brands will not meet the minimum requirements for this position. Compensation This is a full-time, salaried Front Office Manager position starting at $60,000 annually , with compensation based on relevant experience and qualifications. Pay: From $28.85 per hour Expected hours: 40.0 – 50.0 per week Benefits: Employee discount Health insurance Paid time off Experience: Hilton PEP: 2 years (Required) manager: 3 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

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