Front Office Manager
DoubleTree by HiltonShamin Hotels is looking for a guest-focused, hands-on Front Office Manager to lead the front desk at DoubleTree by Hilton Williamsburg. You will own the guest’s first and last impression of the hotel, starting with the signature warm cookie welcome. That means building a team that checks guests in accurately, recovers service issues quickly, and protects our guest satisfaction scores. If you know how to coach a desk team, can keep a shift calm when it gets busy, and care about the details, we want to meet you. Salary: $50,000-$60,000 What You’ll Do Lead daily front desk operations, including check-in and check-out, reservations, guest requests, and night audit oversight, to Hilton and DoubleTree brand standards. Own the department’s guest satisfaction and service scores. Monitor guest feedback, resolve escalations, and drive service recovery. Recruit, hire, onboard, train, and schedule the front desk team. Build bench strength and reduce turnover. Manage front desk labor to forecast and occupancy without cutting service quality. Maintain cash handling, credit, and deposit controls, and keep shift balancing and audit procedures accurate. Support revenue goals through room inventory management, upselling, and Hilton Honors enrollment. Work closely with Housekeeping and Maintenance on room status, turns, and out-of-order rooms to maximize sellable inventory. Act as Manager on Duty as scheduled, and respond to guest, safety, and security situations. Model Shamin’s service culture at every level of the department. What We Offer Comprehensive benefits for eligible team members, including medical, dental, and vision coverage. Paid time off and a clear path for growth across a multi-property regional portfolio. Hotel and travel discounts through the Hilton brand family (Go Hilton) and Shamin Perks. $200 employee referral bonus. Hands-on training and development from a leadership team invested in your success. Schedule Availability for mornings, evenings, overnights, weekends, and holidays is required as business needs demand. Why Shamin Hotels? At Shamin Hotels, we live by our TOP values: Teaming Up, Owning It, and Passionately Serving. Join a growing, family-owned company that invests in its people. Apply at shaminhotels.com/careers/ Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories. Qualifications 2+ years of front desk experience in a hotel, including at least 1 year in a supervisory or leadership role. Demonstrated ability to lead, coach, schedule, and develop a team. Experience with a property management system (PMS). Hilton OnQ experience preferred. Working knowledge of cash handling, night audit, and reservation procedures. Strong service recovery and conflict resolution skills, with a calm, professional presence under pressure. Familiarity with brand guest-satisfaction scoring, and the ability to read data and act on it. Strong organizational skills, attention to detail, and the ability to prioritize in a fast-paced environment. Ability to stand and walk for extended periods and to lift up to 25 pounds. Reasonable accommodations are available. Must be able to work a flexible schedule, including weekends and holidays, as business needs require. Equal Employment Opportunity Shamin Hotels is an Equal Opportunity Employer. We recruit, hire, and promote employees without regard to race, color, religion, sex, age, national origin, citizenship, disability, and all other protected categories under applicable federal, state, and local law. Individuals with disabilities who need assistance completing an application or who require a reasonable accommodation during the hiring process are encouraged to contact the hotel’s management or Human Resources department. Shamin Hotels participates in E-Verify and maintains a drug-free workplace. Employment is con…