Front Office & Guest Services Manager

Alaska Christian College Soldotna, AK DATE: October 2026 JOB TITLE: Front Office & Guest Services Manager DEPARTMENT: Operations REPORTS TO: Vice President of Operations STATUS: Part time 37.5 hrs/week, Regular, Hourly,52 wks/yr, Non‐Exempt, Non-benefited Start Date: November 16, 2026 PURPOSE: Involved in the administrative office's daily operations, including responsibilities associated with performing routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Provides support services to management staff. Provides oversight and coordination of all guests on campus. Oversees the janitorial/custodial staff. SUCCESS FACTORS: Strong administrative and organizational skills. Demonstrated ability to multi-task, work independently, and meet deadlines. Commitment to providing outstanding customer service. Strong communication skills (oral and written) and attention to detail. Commitment to continuous improvement. Practice effective team behavior and demonstrate effective interpersonal relationships. RESPONSIBILITIES: The Front Office & Guest Services Manager is responsible for the day‐to‐day management of the office, ensuring efficient and effective processes, and coordinating all issues affecting the office's daily operations. The Front Office and Guest Services Manager is also responsible for all areas regarding guests on campus and oversees the custodial area and related staff. The Front Office & Guest Services Manager will work under the direction of the Vice President of Operations to ensure the needs of the office and our members are met in a timely manner. The following position responsibilities are essential functions of the position. Successful job applicants will be able to perform these essential functions with minimal supervision: Ability to efficiently operate and manage a multi‐line phone system, answer all incoming calls, and direct calls to appropriate personnel or departments. Manage the office to ensure effective telephone and mail communications, both internally and externally, and maintain a professional image. Coordinate with other staff and faculty to maintain the main conference room schedule. Maintain office equipment, including computers, copiers, fax machines, telephones, etc., and serve as the point of contact for vendors. Have a basic knowledge and understanding of business operations such as accounting, purchasing, and point‐of‐sale transactions. Process and code credit card reconciliations for multiple areas. Aides with campus procurement. Maintain and replenish inventory and office supplies in the front office, workrooms, and apparel closet. Oversee the electronic key system, key log, key distribution, and lock programming. Manage the vehicle fleet, including keeping records, ensuring registrations are current, processing fuel cards, maintaining a schedule of vehicle usage, etc. Assist staff and faculty with preparing documents for Board meetings, training, and other meetings as needed. Process lodging, facility, volunteer, rentals, conferences, and catering requests. Assist with securing locations for conferences, training, and special events. Coordinates and is the main point of contact for all guests on campus, including but not limited to forms, registrations, room assignments, administering check‐ins and check‐outs, and hospitality during the duration of the guest’s stay. Is responsible for the after‐hours phone when classes are not in session Oversee the custodial staff and related tasks Keeps the office clean and tidy – organize supplies, file paperwork, etc. As requested, assist the Executive staff, Board, and other staff with miscellaneous projects. Develop and maintain a standard operating procedures (SOP) manual for this position. Carry out other duties as assigned by the Vice President of Operations. SUPERVISORY RESPONSIBILITIES: Custodial Staf…

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