Front Office Assistant

Job Title: Front Office Assistant Department: Administration Reports To: Practice Manager Job Type: Full-Time / Part-Time Position Summary TruBalance Diabetes and Metabolic Health seeks a friendly, professional, and organized Front Office Assistant to create a welcoming patient experience and keep daily front-office operations running efficiently. As the first point of contact for patients and visitors, this role manages reception, appointment scheduling, patient-information verification, phone communication, and administrative support. Bilingual candidates who speak English and Spanish are strongly encouraged to apply. Key Responsibilities Patient Reception & Customer Service · Greet patients, visitors, and vendors in a professional and welcoming manner. · Answer incoming phone calls and respond to patient inquiries. · Schedule, confirm, and reschedule patient appointments. · Check patients in and out for appointments. · Maintain patient confidentiality in accordance with HIPAA regulations. · Address patient concerns and direct them to appropriate staff members when necessary. Administrative Support · Maintain and update patient records accurately. · Verify patient demographic and insurance information. · Scan, file, and organize medical documents. · Process incoming and outgoing mail, faxes, and emails. · Assist with completion of forms and documentation as required. Insurance & Billing Support · Verify insurance eligibility and benefits. · Collect copayments, deductibles, and outstanding balances. · Assist patients with billing questions and payment arrangements. · Maintain accurate payment records and receipts. Office Operations · Ensure the reception area remains clean, organized, and welcoming. · Monitor office supplies and assist with inventory management. · Coordinate communication between providers, clinical staff, and patients. · Support special projects and administrative tasks as assigned. Qualifications Required · High school diploma or equivalent. · Minimum 1 year of front office, receptionist, customer service, or medical office experience. · Excellent verbal and written communication skills. · Strong organizational and multitasking abilities. · Proficiency in Microsoft Office Suite (Word, Excel, Outlook). · Professional appearance and positive attitude. Preferred · Experience in medical, healthcare, endocrinology, diabetes, or wellness practice. · Knowledge of electronic health records (EHR/EMR) systems. · Understanding medical terminology and insurance verification processes. · Familiarity with HIPAA regulations. · Bilingual in English and Spanish (preferred). Key Competencies · Exceptional customer service skills. · Attention to detail and accuracy. · Ability to work independently and as part of a team. · Professionalism and confidentiality. · Time management and problem-solving abilities. · Compassion and empathy when interacting with patients. Physical Requirements · Ability to sit, stand, and walk for extended periods. · Ability to operate standard office equipment. · Ability to occasionally lift up to 20 pounds. Benefits · Competitive compensation · Paid time off · Professional development opportunities · Supportive and patient-focused work environment · Health and wellness benefits (if applicable) About TruBalance Diabetes and Metabolic Health The TruBalance mission is to empower patients living with diabetes, prediabetes, and hormonal imbalances to achieve lasting health and an optimal quality of life through personalized, comprehensive and innovative medical care. TruBalance Diabetes and Metabolic Health is an Equal Opportunity Employer and encourages qualified candidates from diverse backgrounds to …

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