Front of House Lead | Bakery & Cafe

About Becked Goods Becked Goods is a neighbourhood bakery and café in midtown Toronto, known for our delicious baked goods, specialty treats, coffee, and welcoming atmosphere. We're a small, passionate team that takes pride in the products we make and the experience we create for our customers. We believe that great service, genuine hospitality, and a positive team environment are just as important as great food. We're looking for an experienced, friendly, and enthusiastic Front of House Lead to join our team! About the Role We're looking for someone who genuinely loves working with people, brings positive energy to their workplace, and takes pride in delivering exceptional customer service. Our ideal candidate is warm, outgoing, organized, and dependable. You're someone who enjoys getting to know customers, takes initiative without needing constant direction, and can confidently take ownership of the front of house during your shifts. This is a hands-on, customer-facing position that includes independently opening the café, coordinating daily FOH operations, supporting other team members, and helping ensure everything runs smoothly. We're looking for someone who takes pride in the little details, thrives in a busy environment, and is excited to become a familiar, welcoming face at Becked Goods. Key Responsibilities Customer Experience & Service Create a warm, friendly, and welcoming environment for every customer. Provide knowledgeable and attentive service, developing a strong understanding of our products, ingredients, and common allergen information. Build relationships with regular customers and help create a positive, memorable café experience. Take and fulfill in-store, phone, and third-party delivery orders, including Uber Eats and DoorDash. Prepare and serve espresso beverages, teas, smoothies, and other café drinks to our quality standards. Package and present baked goods, treats, and other food items with care and attention to detail. Process customer payments accurately and efficiently. Front of House Leadership & Operations Independently manage morning opening procedures, including setting up bakery displays, preparing the front of house, and ensuring the café is ready to welcome customers. Take ownership of daily FOH operations, maintaining high standards of customer service, cleanliness, organization, and product presentation. Help coordinate workflow, identify priorities, and delegate tasks to other team members during busy periods. Proactively restock supplies, monitor inventory, and ensure the front of house remains organized and well-prepared throughout the day. Assist with inventory management, including packaging, branded materials, and retail products. Assist with sourcing and purchasing retail merchandise and supplies from wholesale vendors. Support the implementation and improvement of daily operational systems and procedures. Assist with closing procedures and ensure the café is properly cleaned, stocked, and prepared for the following day. Communicate effectively with management and team members about daily priorities, customer feedback, and operational needs. General Bakery Support Assist with packaging and preparing customer orders, including pre-orders and larger orders. Support basic kitchen preparation and production tasks as needed, such as scooping doughs and batters, preparing simple recipes, and assisting with oven preparation. Help maintain a clean, organized, and safe working environment. Pitch in wherever needed to support the team and ensure smooth daily operations. Qualifications & Skills Required: Proven experience in a customer-facing role, preferably within a café, bakery, restaurant, or hospitality environment. A genuinely friendly, outgoing personality and a passion for providing excellent customer service. Strong communication and interpersonal skills. Excellent organizational skills, time management, and attention to detail. Ability…

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