Front Desk Receptionist / Order Desk

We're Hiring: Receptionist / Order Desk Coordinator Company: First Choice Foods Inc. Location: Burnaby, BC Employment Type: Full-Time, Permanent Work Arrangement: On-site Salary Range: $40,000–$42,500 per year About First Choice Foods Inc. First Choice Foods Inc. is a growing food industry organization based in Burnaby, British Columbia, committed to providing high-quality food products and reliable service to our customers. We are looking for a friendly, organized, and customer-focused Receptionist / Order Desk Coordinator to join our team. This position plays an important role in supporting daily office operations, processing customer orders, handling inquiries, and ensuring smooth communication between customers, sales representatives, warehouse staff, and other departments. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced food distribution environment. Key Responsibilities Reception and Customer Service Welcome visitors, greet customers, and direct incoming inquiries appropriately. Answer and manage incoming phone calls and emails in a professional and timely manner. Provide excellent customer service and respond to general customer inquiries. Maintain a professional and organized reception area. Handle incoming and outgoing mail and general administrative duties. Order Desk and Sales Support Receive, enter, and process customer orders accurately and efficiently. Respond to customer inquiries regarding product availability, pricing, order status, and delivery schedules. Coordinate with the sales, warehouse, and logistics teams to ensure accurate and timely order fulfillment. Follow up on customer orders, backorders, and delivery-related issues. Maintain accurate customer information and order records in the company's systems. Communicate order changes and special customer requests to the appropriate departments. Assist the sales team with administrative and customer service support. Help resolve customer concerns and escalate issues when necessary. Administrative Responsibilities Perform data entry, filing, document preparation, and general office administration. Maintain organized records and customer documentation. Assist with preparing reports and updating spreadsheets. Support other departments with administrative tasks as required. Qualifications and Requirements Previous experience in reception, customer service, order processing, or administrative support. Strong verbal and written communication skills in English. Proficiency in Microsoft Office, particularly Excel and Outlook. Experience using ERP systems, order management software, or accounting software is an asset. Previous experience in the food distribution, wholesale, or manufacturing industry is an advantage. Strong data entry skills with excellent accuracy and attention to detail. Excellent telephone etiquette and professional customer service skills. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. Strong organizational, time-management, and problem-solving skills. Positive attitude, dependable work ethic, and willingness to work as part of a team. Ability to work independently and take initiative. What We Offer Full-time, permanent employment. Competitive annual salary of $40,000–$42,500 , based on experience and qualifications. Collaborative and supportive working environment. Opportunity to develop customer service, administrative, and order management skills. Opportunity to grow with an expanding food industry business. Work Location This is a full-time, on-site position based at our office in Burnaby, British Columbia . Candidates must be able to commute to and work at the designated location. How to Apply Interested candidates are invited to submit their resume by email to: sales@firstchoicefoods.ca Please use Receptionist / Order Desk Application as the subject line of your email. We appreciate the interest of all applicants. Only candidates …

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