Front Desk Dispatcher

Overview We are seeking a professional and organized Front Desk Agent to serve as the first point of contact for our clients and visitors. This role involves managing communication, coordinating logistics, and supporting transportation operations within a dynamic environment. The ideal candidate will possess excellent communication skills, strong organizational abilities, and familiarity with transportation management systems and logistics processes. Greet visitors and clients promptly, professionally, and courteously, ensuring positive first impressions. Manage incoming phone calls with proper phone etiquette, directing inquiries to appropriate departments or personnel. Handle data entry tasks related to shipment tracking, vehicle dispatching, and logistics documentation using Microsoft Office and transportation management systems. Coordinate vehicle dispatching and freight movement schedules utilizing vehicle dispatch software and GPS tools. Assist with shipping & receiving processes, ensuring compliance with DOT regulations and internal procedures. Maintain accurate records of shipments, deliveries, and internal communications related to supply chain activities Perform general administrative duties including typing reports, organizing files, and managing documentation related to 3PL providers and logistics operations. Qualifications Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with experience using vehicle dispatch software and transportation management systems. Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. Excellent communication skills—both verbal and written—and phone call management expertise. Ability to perform data entry accurately while maintaining attention to detail. Good analysis skills for route optimization and logistical decision-making. Ability to work well under pressure while maintaining professionalism in all interactions. Strong typing skills combined with organizational abilities for effective internal communication. This role is integral to ensuring smooth transportation operations while providing exceptional customer service in a professional setting. Job Type: Full-time Pay: $13.00 - $16.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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