Front Counter Parts Consultant

Kelowna Mercedes-Benz is looking for an knowledgable, professional, and customer-focused individual to join our Parts Department as a Front Counter Parts Consultant . This is a customer-facing role that involves working closely with retail customers, local body shops, wholesale accounts, and our internal dealership teams. As a key point of contact for our Parts Department, you'll be responsible for building relationships, handling parts inquiries, and ensuring customers receive accurate information and dependable service. We're looking for someone with at least two years of automotive parts experience who genuinely enjoys helping people and understands the importance of representing the Mercedes-Benz brand. What You'll Be Doing Welcome guests to the Parts Department and provide friendly, knowledgeable assistance at the front counter. Build and maintain strong working relationships with local body shops and wholesale customers, responding to their parts inquiries and fulfilling orders. Assist body shops with identifying and sourcing the correct replacement parts, providing pricing, availability, and order updates. Process retail and wholesale parts orders accurately and efficiently, including special orders and backordered parts. Respond to customer inquiries by phone, email, and in person, ensuring timely follow-up and clear communication. Support our internal Sales and Service teams by identifying, sourcing, and supplying the parts they need. Look up parts using dealership software and manufacturer catalogues, sourcing from other suppliers when necessary. Assist with ordering, receiving, and maintaining parts inventory. Coordinate parts returns and credits, including unused or defective parts. Help maintain a clean, organized, and professional Parts Department. Complete manufacturer training and continue developing your product knowledge. Our ideal candidate Has a minimum of 2 years of automotive parts experience (required). Is comfortable working with body shops, wholesale accounts, and retail customers. Is professional, approachable, and genuinely enjoys interacting with people. Communicates clearly both in person and over the phone. Understands the importance of accuracy and timely follow-up when working with customers who rely on parts to complete repairs. Is organized and able to manage competing priorities in a busy dealership environment. Pays close attention to detail and takes responsibility for completing tasks accurately. Is comfortable using computers and automotive parts inventory systems. Works well with others and is willing to help wherever needed. Has a valid Class 5 driver's licence with a clean driver's abstract. Experience with CDK Drive or Mercedes-Benz parts systems would be an asset. Why Join Kelowna Mercedes-Benz? Kelowna Mercedes-Benz is part of Sentes Automotive, a locally family-owned dealership group that has built its reputation on exceptional service and lasting relationships within our community. We believe in taking care of our people and creating an environment where employees feel valued, supported, and proud of the work they do. What we offer: Competitive starting salary of $50,000 annually, with higher compensation based on experience. Monday to Friday schedule. Full-time, permanent employment. Extended health benefits following the applicable eligibility period. Manufacturer training and opportunities to develop your automotive knowledge. Opportunities for professional growth and advancement within Sentes Automotive. A supportive team environment at a well-established luxury dealership. Interested in Joining Us? If you have at least two years of automotive parts experience and would take pride in representing our Parts Department, we'd love to hear from you. Apply today through Indeed or send your resume and cover letter to careers@sentes.com. Pay: From $50,000.00 per year Benefits: Company events Dental care Disability insurance Employee assistance program Extended health care Paid time o…

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