Freight Manager

Lush North America supports over 262 (and growing!) retail stores in Canada and the USA, a mail order business based in Vancouver, and manufacturing centers in both Vancouver and Toronto. Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. Charitable giving is at the heart of our business, and we believe it's our responsibility to advocate for the environment, animals and people in need. The Freight Manager plays an essential role in growing talent in our business through collaboration and sharing best practices within the Logistics team. You know how to be curious about their opportunities and how to be real with feedback and support. We are looking for a dynamic and creative individual who identifies with our values and ethics to join our support team as a Freight Manager. The role's primary responsibility is leading Lush's North American freight strategy and execution to deliver an efficient, cost-effective, and service-driven transportation network. This role has end-to-end accountability for total freight spend, transportation planning, mode optimization, shipment execution, service levels, and network optimization. The Freight Manager will lead a high-performing team, developing talent and building organizational capability while partnering closely with Supply Chain, Finance, Operations, Procurement, and external logistics providers. The role will use data, analytics, and commercial insights to identify opportunities, improve performance, manage risk, and drive continuous improvement across the transportation network. As a growing business, Lush needs people that can adapt and evolve to the needs of our business. Our Lush staff live with purpose , finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife Reporting to the Head of Product Planning & Logistics, the Freight Manager undertakes the following RESPONSIBILITIES: Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement. Provide ongoing coaching, feedback, mentorship, and training to build team capability and strengthen freight, analytical, and problem-solving skills. Own and manage total freight spend, ensuring transportation costs are effectively managed and aligned with business objectives. Lead the development of the annual freight budget, financial targets, and ongoing forecasts. Analyze freight spend, trends, and variances to identify risks, opportunities, and corrective actions. Develop and execute transportation strategies that balance cost, service, capacity, and business requirements. Partner with Finance and Supply Chain leadership to establish financial targets and provide clear visibility to freight performance. Develop strategies to mitigate freight cost increases and improve overall transportation economics. Lead mode optimization strategies across transportation modes to balance cost, service, capacity, and customer requirements. Optimize routing, shipment consolidation, and transportation flows to improve network efficiency. Evaluate network design and transportation flows to identify opportunities for cost reduction and service improvement. Oversee shipment execution to ensure transportation plans are delivered effectively and efficiently. Establish and monitor service-level expectations and KPIs across the freight network. Lead the management and resolution of freight exceptions, disruptions, delays, and service failures. Identify root causes of recurring freight issues and implement corrective and preventive actions. Ensure transportation execution supports customer service, inventory, and operational objectives. Develop and maintain freight analytics, dashboards, and reporting to provide actionable insights into cost, service, capacity, and operational…

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