Freight Forwarding Domestic & International Operations Agent

Description The Freight Forwarding Domestic and International Operations Agent is responsible for coordinating and managing domestic and international freight shipments across air, ocean, ground, LTL, truckload, and expedited transportation modes. This position ensures accurate and timely movement of freight from shipment acceptance through final delivery while providing exceptional customer service, operational support, and regulatory compliance. The role requires strong organizational skills, attention to detail, and the ability to manage multiple time-sensitive shipments in a fast-paced logistics environment. Requirements Responsibilities and Duties: Coordinate domestic and international freight shipments from booking through final delivery. Arrange pickups, carrier assignments, routing, airport transfers, delivery appointments, and freight handoffs. Prepare, review, and maintain accurate shipping documentation, including bills of lading, manifests, export documents, and customer-specific paperwork. Enter, update, and manage complete shipment information in the company’s Transportation Management System (TMS). Proactively track shipments, provide timely status updates, and resolve delays, service exceptions, damages, shortages, and documentation issues. Support air freight, expedited, LTL, truckload, ocean freight, and project-logistics movements as required. Communicate effectively with customers, carriers, drivers, vendors, warehouse personnel, and internal account-management teams. Assist with dock and warehouse activities, including freight receiving, inspection, staging, consolidation, labeling, loading, unloading, and shipment verification. Verify piece counts, weights, dimensions, packaging, labels, and documentation to ensure accuracy, prevent claims, and meet customer requirements. Maintain compliance with company procedures, customer-specific requirements, TSA security standards, and applicable transportation and export regulations. Support time-sensitive, after-hours, and emergency transportation needs when required. Qualifications High school diploma or equivalent required. Minimum of 5 years of experience in freight forwarding, transportation, logistics, and warehouse, operations, distribution, air freight, expedited freight, or related supply chain operations. Experience coordinating domestic and international freight shipments. Experience working with air freight, LTL, truckload, ocean freight, airport transfers, or time-critical transportation services. Experience using Transportation Management Systems (TMS) or freight-forwarding software. Skills Knowledge of domestic and international freight forwarding processes. Knowledge of export documentation and transportation regulations. Knowledge of carrier coordination, shipment tracking, and exception management procedures. Proficiency in Transportation Management Systems (TMS) and freight-forwarding software. Strong customer service and business communication skills. Strong organization, planning, and problem-solving skills. Abilities Manage multiple shipments and competing priorities in a fast-paced environment. Maintain a high level of accuracy and attention to detail. Analyze operational issues and implement effective solutions. Communicate effectively with customers, carriers, vendors, and internal teams. Work independently with minimal supervision and collaboratively within a team environment. Adapt to changing priorities and operational requirements. Work effectively in both office and warehouse environments. Support after-hours and emergency transportation requirements as business needs dictate. RK Qualities Adherence to all RK Safety, Quality, ISO, and HR policies and standards RK Logistics Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditiona…

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