Freight forwarder operations

Overview As a Freight Forwarder Operations professional, you’ll coordinate shipments and customer accounts from planning through delivery. You’ll work across clients, carriers, and internal teams to keep freight moving, communicate clearly, and support reliable service in domestic and international logistics. Duties Coordinate air freight and other freight forwarding logistics, including shipment bookings, transportation planning, documentation, and status updates. Manage customer relationships and accounts; respond to service needs and resolve shipment issues with timely client communication. Enter shipment and customer information accurately in transportation management systems and customer relationship management (CRM) software. Support freight brokerage, carrier sales, lead generation, and inside sales activities; identify opportunities and assist with business-to-business (B2B) sales and negotiation. Follow trade compliance requirements and international trade regulations; coordinate with carriers and partners, including non-vessel-operating common carriers (NVOCCs), third-party logistics (3PL) providers, and other supply chain contacts. Your impact: Accurate coordination and proactive updates help clients make informed decisions and keep their supply chains moving. Skills Essential: Customer service, client relationship management, account management, client communication, data entry, Microsoft Office, and strong organization. Essential: Knowledge of freight, logistics, shipping logistics. Preferred: Experience in a logistics company, freight forwarding, freight brokerage, air freight Pay: $50,000.00 - $65,000.00 per year Benefits: 401(k) Health insurance Paid time off Work Location: In person

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