Freight Forwarder – Operation / Customer Service
DRAGONLINK USA INCJob Overview Are you experienced in international logistics and passionate about ocean freight operations? Join our growing team as an Ocean Freight Forwarder – Customer Service Rep/ Operations and help us manage the global movement of cargo with precision and care. Responsibilities Coordinate FCL and LCL ocean, Air shipments from booking to final delivery Handle all documentation, including B/Ls, ISF, and customs paperwork Communicate with carriers, warehouses, brokers, and overseas agents Monitor shipments and provide regular updates to customers Ensure accurate data entry and timely invoicing Troubleshoot issues and keep everything on track Experience 0–3 years of experience in ocean freight forwarding or international logistics Working knowledge of shipping documents, Incoterms, and customs processes Detail-oriented with strong organizational and communication skills Able to multitask in a fast-paced environment Proficient in logistics systems and Microsoft Office Join us as we continue to grow our presence in the market, leveraging your skills in account management and technology sales to make a significant impact! Job Type: Full-time Pay: $38,400.00 - $54,000.00 per year Benefits: Dental insurance Flexible schedule Health insurance Paid time off Retirement plan Experience: Logistics: 1 year (Preferred) Language: Mandarin (Preferred) Work Location: In person