Freight Dispatcher - Boxtrucks

Overview As a Freight Dispatcher - Boxtrucks, you’ll coordinate freight movements and keep daily road transportation operations on track. You’ll work with drivers, customers, and internal teams to plan routes, manage dispatch details, and respond to changing delivery needs. Your impact: Clear, timely dispatch coordination helps drivers stay informed and customers receive dependable freight service. Duties Dispatch box trucks and coordinate pickups, deliveries, and schedule changes. Communicate with drivers and customers by phone; manage multi-line calls with professional phone etiquette. Enter shipment, route, and status information into transportation management systems and vehicle dispatch software. Track vehicles using Global Positioning System (GPS) tools; use Geographic Information System (GIS) information to support route planning. Coordinate shipping and receiving, maintain dispatch records, and communicate updates across logistics, supply chain, and fleet management teams. Ensure compliance with DOT regulations and established policies and guidelines Scheduling and Routing: Assigning loads to drivers, optimizing routes to minimize fuel costs and transit time, and coordinating pick-ups and deliveries. Communication: Maintaining constant communication with drivers and customers to provide updates, address concerns, and ensure smooth operations. Tracking and Monitoring: Utilizing tracking systems to monitor the progress of shipments, ensuring on-time delivery and identifying potential delays. Issue Resolution: Handling and resolving any issues that arise during transit, such as weather delays or vehicle maintenance problems. Compliance: Ensuring compliance with all applicable local, state, and federal regulations related to trucking. Record Keeping: Maintaining accurate records of shipments, routes, and dispatch activities. Reporting: Generating reports detailing key performance indicators, such as on-time delivery rates and route efficiency. Skills Minimum 2 yrs of Proven experience in dispatching or a related field within the transportation industry is preferred. Strong understanding of freight operations, transportation planning, and supply chain logistics. Proficiency in using phone systems and computer software for data entry and communication. Excellent organizational skills with the ability to prioritize tasks effectively. Strong problem-solving abilities and attention to detail. Ability to work well under pressure while maintaining a professional demeanor. A high school diploma or equivalent; further education in logistics or supply chain management is advantageous. Strong communication, customer service, phone call management, typing, data entry, and organizational skills. Experience with dispatching, freight, transportation planning, transportation management, road transportation operations, and third-party logistics (3PL). Familiarity with Microsoft Office, transportation management systems, and vehicle dispatch software; experience with Oracle Transportation Management, SyteLine, or AS400 is preferred. Analysis skills and knowledge of Department of Transportation (DOT) regulations are valuable. Experience supporting shipping and receiving or fleet management is an asset. Pay: $15.00 - $20.00 per hour Expected hours: 10.0 – 20.0 per week Benefits: Flexible schedule Work Location: Remote

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