Freight Customer Service Specialist - 2nd Shift

Freight Customer Service Specialist Pay: $23.00/hr+ (based on experience) Schedule: Starting between 11am and Noon, ending between 7:30pm and 8:30pm About the Role Finer Solutions is hiring Freight Customer Service Specialists to join our logistics team in Oak Creek. In this role you are the customer’s go-to contact from the moment an order comes in until the paperwork is closed out. You will enter orders, coordinate pickups and deliveries with carriers and drivers, keep customers updated, and make sure every shipment is documented accurately for billing. We are filling more than one position. Depending on the team, your day may lean more toward booking LTL, truckload, and expedited freight, or toward dispatch coordination and keeping driver compliance records current. If you enjoy staying organized, communicating clearly, and solving problems before they become problems, we would like to hear from you. What You’ll Do Take load requests from customers and internal divisions and enter orders accurately in our TMS Book and manage LTL, truckload, and expedited freight with the right carrier and service type Schedule pickup and delivery appointments and confirm timing with carriers and drivers Monitor shipments from pickup to delivery and send proactive status updates to customers Escalate delays and exceptions early so customers are never caught off guard Collect PODs, bills of lading, and detention records, and close out shipments within 24 hours of delivery Validate costs, revenue, and paperwork before billing, and flag discrepancies for review Maintain records and expiration tracking for documents such as CDLs, medical cards, and carrier insurance certificates (dispatch-focused role) Coordinate with teammates and other shifts so coverage never has gaps What We’re Looking For Customer service experience; 1–2 years in transportation, freight, dispatch, or logistics is preferred, but we will train the right person Strong organization and attention to detail with records, deadlines, and data entry Clear, professional communication by phone and email Comfort with Microsoft Office, spreadsheets, and email; TMS or logistics software experience is a plus Ability to stay calm and multitask during busy periods and tight deadlines Work Environment Onsite at our Oak Creek, WI office Hours may flex based on operations and customer needs, including select weekends during high-volume periods Prolonged periods of desk and computer work, with occasional lifting up to 25 lbs Finer Solutions is a TSA secure facility. All employees complete a TSA background check, and some roles require additional screening, including a drug test. Our Core Values At Finer Solutions, we value effort, consistency, and integrity. Our team lives by five core values: Family First Easy to Work With 1% Better Every Day Flexible & Adaptable Work Should Be Fun Benefits Full-time employees are eligible for: Medical insurance through UnitedHealthcare with two plan options; the company pays up to 90% of employee premiums Dental insurance, 50% company-paid Vision insurance, 100% company-paid Life, AD&D, and Short-Term Disability insurance, 100% company-paid Voluntary life insurance for you, your spouse, and dependents 401(k) with company match Paid Time Off and paid company holidays Finer Solutions is an equal opportunity employer. Pay: From $23.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Experience: Customer service: 2 years (Required) Freight: 2 years (Preferred) Language: English (Required) Ability to Commute: Oak Creek, WI 53154 (Required) Work Location: In person

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