Freight Coordinator

Job Summary: We are seeking a highly driven, decisive, and solutions-oriented Freight Coordinator to manage over-the-road (OTR) and ocean container shipments. This role is ideal for someone who thrives in a fast-paced, high-volume environment and is comfortable making quick decisions, solving problems in real time, and holding carriers accountable to meet service expectations. The ideal candidate brings a strong sense of urgency, takes ownership of outcomes, and can confidently manage challenging situations while maintaining strong relationships with carriers and internal teams. Key Responsibilities: Dispatch & Execution: Coordinate and manage daily pickup and delivery schedules across OTR and ocean shipments, ensuring on-time performance. Real-Time Problem Solving: Quickly identify and resolve issues such as delays, missed pickups, or capacity shortages. Make decisions independently when needed to keep freight moving. Carrier Management & Accountability: Maintain constant communication with carriers and enforce service expectations. Address performance issues directly and ensure compliance with company standards. High-Volume Prioritization: Manage multiple shipments simultaneously while prioritizing urgent issues and shifting demands. Communication: Act as the central point of contact between carriers, sales, and internal teams. Provide clear, timely updates and solutions. Carrier Vetting & Compliance: Onboard new carriers and monitor existing partners to ensure compliance with safety, insurance, and performance requirements. Data & System Management: Accurately enter and maintain shipment data in internal systems and ensure documentation is complete and up to date. Qualifications: Proven experience in dispatching, freight coordination, and logistics operations Strong decision-making ability in fast-paced, time-sensitive environments Comfortable handling difficult conversations and enforcing expectations with carriers Ability to prioritize, multitask, and adapt quickly to changing conditions Strong customer service skills with a focus on responsiveness, communication, and issue resolution Excellent communication and problem-solving skills Strong understanding of transportation processes, regulations, and carrier operations Proficiency in dispatch/logistics software and Microsoft Office Self-motivated with a high sense of ownership and accountability What We’re Looking For: Someone who takes initiative and acts quickly, even with incomplete information A professional who is comfortable with urgency, pressure, and constant change A person who can balance relationships with accountability A team member who owns results and follows through Work Environment / Schedule: Full-time: Monday – Friday, 7:30 AM – 4:30 PM Fully Remote Reporting Structure: Reports to Freight Manager Compensation & Benefits: Salary based on experience and qualifications Health, Dental, Vision insurance Short-term and long-term disability Group life insurance 401(k) with company match Generous PTO and vacation policy Tuition reimbursement Annual Performance Incentive Program

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