Freight Brokerage Carrier Sales Representative
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Job Description :
Summary
The Freight Brokerage Carrier Sales Representative will be responsible for sourcing transportation providers and providing tracking updates as needed to support customer requests. Develop a carrier coverage strategy and have full autonomy for suppo
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rting a customer's truckload & LTL coverage needs. Directly engage with Account Executives, Shipment Management Associates (SMA) and Business Development Managers as needed to build a network of service providers that allows them the ability to foster an effective carrier network to support any and all freight transportation needs that a customer desires.
Essential Functions
• Tender accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
• Identifies and Develops relationships with transportation providers to ensure adequate coverage to maximize penetration of customer freight portfolio through soliciting capacity
• Identifies and Develops relationships with transportation providers to ensure adequate coverage to maximize penetration of customer freight portfolio through soliciting capacity
• Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period
Additional Responsibilities
• Continuous improvement in all segments of the business
• Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations. Responsible for timely updating of load statuses to the TMS.
• Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
• Performs other duties as assigned.
Skills and Abilities
• Ability to represent the company with external constituents
• Represent Ryder Shipment Management Services in a professional manner to internal and external parties
• Ability to build strong customer relationships
• Demonstrated customer service capabilities
• Direct customer interface (internal/external) on all customer related issues
• Effective leadership skills
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Competitive nature and the drive to contribute to winning culture
• Demonstrates customer service skills
• Effective negotiation skills
• Detailed oriented with excellent follow-up practices
• Ability to work independently and as a member of a team
• Working knowledge of Transportation Industry, carrier modes & services and basic Supply Chain design and functionalityadvanced required
• Knowledge and support of RIL policies and procedures advanced required
• Demonstrated PC skills in MS Access, Excel, Word Clear understanding of SMS legacy system intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
Qualifications
• H.S. diploma/GED required
• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
• Three (3) years or more business experience required
• Working knowledge of Transportation Industry, carrier modes & services and basic Supply Chain design and functionalityadvanced required
• Knowledge and support of RIL policies and procedures advanced required
• Demonstrated PC skills in MS Access, Excel, Word. Clear understanding of SMS legacy system intermediate required
• Under