Freight and Logistics Manager

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview The Manager, Freight & Logistics owns how product moves across the Dutch Bros network: inbound freight from suppliers and the roasting facility into our distribution centers, and outbound delivery from those centers to more than 1,200 shops. The role is accountable for freight cost, transportation mode and lane strategy, carrier and 3PL performance, and the analytics that hold our distribution partners to measurable standards. It is the enterprise subject matter expert on freight, and a critical enabler of a network on the path to 2,029 shops by 2029. Success looks like shops that never run out, freight cost per case that improves year over year, and capacity secured ahead of growth rather than in reaction to it. Job Qualifications Bachelor's degree in Business, Supply Chain Management, or a related field, or equivalent experience, required Minimum of 3 years experience in supply chain management, planning, purchasing, or logistics Proven experience in 3rd party vendor management Experience in ERP systems Proficient with Excel, Google Suite, Outlook and Microsoft D365 Ability to meet deadlines and manage numerous projects, simultaneously Ability to effectively communicate shared goals and outcomes across teams Ability to think critically and problem solve with numbers Strong written and verbal communication skills with experience communicating with outside vendors Ability to support vendor/distributor needs in various time zones Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Key Result Areas (KRAs) Freight Network & Mode Strategy Own the design and continuous optimization of the freight and logistics network, including lane structure, mode selection, delivery frequency, routing guides, and inventory positioning across distribution centers. Refresh the network model at least annually and run scenario analysis on every material change to DC footprint, delivery cadence, or market entry, quantifying cost-to-serve and service impact before decisions are made. Build and maintain the routing guide and mode strategy across truckload, LTL, intermodal, parcel, and refrigerated freight, targeting 95%+ trailer cube or weight utilization on outbound loads. Develop backhaul, consolidation, and vendor-managed inbound programs to convert supplier-prepaid freight to collect where it lowers landed cost. Carrier & Partner Management Manage carrier and 3PL relationships end to end: rate agreements, routing guide compliance, tender acceptance, capacity commitments, and issue escalation. Publish monthly carrier and distribution partner scorecards, and lead quarterly business reviews with the partners representing 80%+ of freight spend Lead competitive sourcing activity on a defined cycle: full freight RFP every 12, 24 to 36 months, annual rate benchmarking, and pilots of new delivery or logistics models. Support the VP, Distribution in top-to-top alignment with partners on strategy, performance, and improvement opportunities, and in contract negotiation and renewal. Service & Quality Aggregate and analyze partner service data to ensure continuous, on-time product availability to every shop, holding the network to defined fill rate, on-time delivery, and order accuracy targets. Use predictive and historical KPIs to drive fact-based improvement in delivery quality, with documented root-cause analysis and corrective action on any measure that misses target two consecutive months. Own the freight side of shop escalations, acknowledging within one business day and closing 95%+ of cases within five business days. Oversee the process for over, short, and damaged (OS&D) claims and cold-chain …

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