Franklin Grocery Replenishment Buyer

Seward Community Co-op – Franklin Store Job Description Grocery Replenishment Buyer Purpose: To provide excellent customer service, receive and stock product, and maintain a neat, clean, fully stocked grocery department. To order replenishment stock to meet department objectives for inventory turns and customer service. Status: Full time. Reports to Grocery Manager Pay Level: IV union contract pay scale $22 per hour Responsibilities: Customer Service Assist customers in a friendly and efficient manner. Guide customers to product locations and provide product information. Answer calls for grocery immediately, taking messages when necessary. Accurately and completely record and file special orders. Report customer suggestions and comments to appropriate management. Keep aisles clear and retail areas safe for customers. Department Maintenance Clean the department areas regularly and other areas directed by Management Front and straighten shelves, including all displays and all sub-departments. Notify appropriate manager of product and supplier issues in a timely manner Responsible for the replacement and upkeep of sale signs, shelf tags, bin signs and other product signage as needed. Receiving and Stocking Check in and sign for deliveries, follow receiving procedures. Fully stock all displays and shelves following established merchandising procedures. Rotate product to prevent losses due to expiration. Build displays as needed. Keep backroom clear, organized, and safe. Ordering Place orders efficiently and on time, using established procedures. Order to maintain appropriate inventory levels to maximize turns and minimize out-of-stocks. Ensure that customer special orders are ordered in a timely manner. Maintain complete and accurate order records. Communicate vendor or product changes to grocery Management, Buyer and Scanning Assist in new item slotting, category management, pricing, resets, and promotions. Other duties as assigned Participate in quarterly inventory counts. Train Grocery staff as requested Provide support and mentoring to Grocery staff Provide shift leadership in the absence of shift lead Attend department and storewide meetings. Follow the gift policy when receiving vendor samples. Qualifications: Essential Excellent customer service skills. Organization, accuracy, and attention to detail. Experience in retail purchasing and inventory management Experience in retail finance, including margins, pricing and shrink Experience in retail merchandising, including displays and presentation Ability to communicate clearly and effectively. Ability to handle multiple demands. Reliable attendance Functional English proficiency Ability to bend and stoop to grasp objects and climb ladders. Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift Ability to bend and lift loads, not to exceed 60 pounds. Push and pull carts weighing up to 600 pounds. Handle environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers. Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds Preferred Multilingual is a plus Demonstrated ability to work with customers and co-workers from various cultural backgrounds

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