Forklift Service Manager

Description: The Company Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more. Benefits At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: Competitive pay – Plus incentive opportunities! Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. Competitive PTO and Paid Holidays Uniform and boot allowance Training and mentoring – Learn from our experts in the industry Advancement opportunities Link to benefits overview: Benefits The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Summary/Objective The Forklift Service Manager will oversee the on-site maintenance, repair, and support of forklift fleets, ensuring equipment is safe, reliable, and available when needed. This role combines technical knowledge of forklift systems with leadership and operational management skills. Core Job Duties Manage technician labor efficiency and productivity to company standards. Manage full maintenance accounts efficiently to maximize profitability. Monitor non-billable time, training hours, meeting hours and other internal work orders to maintain minimal lost time/non-billable time. Monitor Contract Maintenance accounts frequently to ensure contracts are managed to a profitable level and work performed is billing appropriately. Monitor overtime of dispatchers and technicians to ensure overtime hours are productive and billable for technicians. Practically manage overtime hours for technicians and administrative staff in the service department. Monitor rework risk and manage policy adjustments due to workmanship; keep this expense to a minimum. Supervise and train assigned technicians, ensuring they meet safety, quality, and service standards Develop and manage technician schedules, optimize service routes, and dispatch work orders efficiently. Oversee installation, troubleshooting, and repair of forklifts. Enforce safety regulations, conduct field audits, and ensure all service calls meet company protocols. Handle customer inquiries, resolve escalated issues, and maintain high satisfaction levels. Track service reports and coach staff to improve efficiency. Continuously evaluate and enhance field service processes to increase uptime and reduce downtime. Work with other internal departments to ensure workflow efficiency and overall company cohesion. Other duties as assigned by supervisor. Key Performance Measurements Service technician productivity (Greater than 85%) Service technician monthly revenue ($19,100/month) Non-billable time management (5 hours or less per tech/month) WIP management Competencies Strong verbal, written, and interpersonal communication skills. Excellent organizational skills and attention to detail. Wo…

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