Food Pantry Administrator

Job Ref: JR-7961 Location: 450 Brookline Ave, BOSTON, MA 02215 Category: Operations Employment Type: Full time Work Location: Onsite: 100% onsite Salary/Pay Rate: $51,600.00 - $54,500.00 per year Overview The Food Pantry Administrator supports the daily programmatic administration and operations of the Dana-Farber Food Pantry to ensure reliable access to nutritious, culturally responsive foods for patients and their families experiencing food insecurity. Reporting to the Food Pantry Manager, the role supports the recruitment and scheduling of volunteers, inventory management, purchasing and receiving, and patient food distributions. The Food Pantry Administrator is responsible for exceptional customer service, safety and sanitation standards, and maintenance of accurate referral and record data. The position ensures compliance with relevant policies, procedures, and patient privacy requirements while contributing to program evaluation and continuous improvement. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Volunteer Coordination: Partners with Volunteer Services on recruitment and scheduling; leads volunteer onboarding, training, and day-to-day supervision; ensures safety and service quality. Data, Reporting, and Evaluation: Uses pantry software and related systems for intake and record keeping; collects data to support program evaluation; assists with basic budget tracking and reporting. Stakeholder Engagement: Supports outreach and community engagement; liaises with internal clinical teams and community representatives; assists with routine communications to partners and vendors. Operations and Service Delivery: Executes daily pantry workflows (intake, ordering, pick-up), maintains a welcoming environment, and ensures timely, accurate service to patients and families; supports onboarding and training of new team members. Inventory and Purchasing: Leads FIFO (first in, first out) rotation, counts, and replenishment; oversees receiving and storage; reduces waste and tracks supplies; reconciles invoices and resolves routine issues with vendors and partners. Safety and Compliance: Implements food safety, sanitation, and emergency procedures; ensures adherence to ServSafe and institutional policies; upholds data privacy requirements. Facilities and Equipment: Maintains clean, organized spaces; coordinates equipment upkeep; submits maintenance/repair/cleaning requests; safely operates carts, pallet jacks, and related equipment. Knowledge, Skills and Abilities: Customer service skills: active listening, empathy, problem-solving, clear communication, and ability to navigate sensitive conversations related to food insecurity. Strong organizational and time management skills; attention to detail; ability to manage competing priorities in a busy environment. Capable of training and coordinating volunteers; ability to set expectations, provide feedback, and monitor performance. Understanding of HIPAA and patient data privacy requirements; ability to maintain confidentiality. Knowledge of food handling, food safety, and sanitation standards (e.g., ServSafe, MA Food Code); ability to implement safety protocols. Knowledge of inventory management practices (FIFO, counts, waste reduction) and retail/stockroom operations. Ability to operate computers, tablets, a…

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