Food Bank Operations Coordinator

Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. 

The Foodlink Way

Act With Compassion

Take Responsibility

Be a Team Player

Listen, Learn, Adapt   

Job Title: Food Bank Operations Coordinator

Department: Food Bank

Reports to: Logistics Manager

Status: Full-Time, Hourly, Non-exempt

Job Level: (4) Administrative and Program Support Roles

Updated: February 2026

SUMMARY

The Food Bank Operations Coordinator will lead the accurate and timely processing of orders placed by Foodlink members. In addition, they will create and monitor the daily delivery schedule while serving as the point of contact for members and drivers to resolve order and delivery issues. They will serve as a key external and internal point of contact for order fulfillment and work collaboratively with members and staff to provide technical assistance and exemplary customer service through the timely resolution of issues that meet or exceed member expectations.

KEY RESPONSIBILITIES

• Lead the accurate and timely processing and fulfillment of orders via food bank software, ensuring proper prioritization under changing circumstances and tight deadlines.
• Review and revise orders as needed to meet member expectations and operational requirements.
• Create and upload standing appointments required for members to place online orders.
• Collaborate effectively and efficiently with Member Services and Operations staff to ensure accurate and timely delivery while also troubleshooting problems that arise, including exploring alternative solutions to meet member needs.
• Serve as a point of contact for members regarding order fulfillment and communicate as needed via phone and email. Answer members’ delivery questions, monitor delivery status throughout the day, and proactively communicate with members to make them aware of delivery and/or order issues.
• Create daily delivery routes using RoadNet software and consistently monitor delivery status throughout the day.
• Serve as a point of contact for Food Bank drivers to support deliveries.
• Post and print invoices daily, then prepare driver manifests and delivery paperwork.
• Process order returns and creates necessary credit memos.
• Post invoices for internal programs and departments daily.
• Provide excellent customer service through phone, email, and in-person communication with external members and internal staff.
• Update the member database as needed to ensure the most accurate information is always available for staff.
• Troubleshoot order issues (e.g., product and delivery concerns) with Member Services, Operations staff and members as needed.
• Support inventory management and quality control efforts in the warehouse assisting with physical counts and reporting.
• Ensure complete and accurate process documentation through the creation of required SOPs.
• Other duties as assigned.

QUALIFICATIONS

• Associate or bachelor’s degree with 2+ years of customer service experience required or equivalent combination of education and professional experience.
• Professional experience in logistics preferred.
• Ability to communicate clearly, effectively, and with cultural competence (speak, read, and write proficiently) in English is required, including in-person, over the phone, and by email.
• Excellent customer service skills along with the ability and willingness to communicate to drivers and members via phone.
• Proficiency in MS Office required; proficiency with Omnitracs/RoadNet or other routing software preferred.
• Ability and willingness to learn and navigate various software programs, processes, and systems.
• Exceptional organizational skills, strong attention to detail, and the ability to solve problems under time constraints and within established deadlines.
• Willingness and ability to work in a warehouse environment are required.
• Valid NYS driver’s license and ability to travel within the 10-county service area as needed.

We are actively seeing a diverse pool of candidates for this position and strongly encourage applications from candidates of color.

SALARY AND BENEFITS

This is a full time, non-exempt hourly position ranging from $22.00 to $28.00/hour, depending on experience. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.  

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. 

Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.